Docebo LMS Administrator & Integrations Specialist

Job summary:

Our client seeks an experienced, hands-on Docebo specialist to join our Engineering Applications team onsite. This is a dual-capability role: roughly half day-to-day platform administration and support, and half integration and data work connecting Docebo to the wider client’s application estate. You will own the operational health of a Docebo tenant supporting over 7,300 active users and 65,000 course enrolments, while helping deliver a live programme of integrations into our contingent-workforce, timekeeping, quality-management and manufacturing systems. This is not a greenfield build. You will join an established platform mid-programme, inheriting known data-quality and integration issues, and will be expected to be productive on live operational problems quickly.

Key responsibilities:

Platform administration and operations (~50%)

• Own day-to-day administration of the Docebo tenant: users, branches, groups, enrolment rules, courses, learning plans, certifications and catalogues.

• Configure and maintain automatic enrolment and assignment logic so the right training reaches the right population without manual intervention.

• Triage and resolve platform support requests raised by Learning & Development, Manufacturing Ops, Fleet Ops and the Contingent Workforce Program, including access and provisioning issues.

• Build and maintain reporting and dashboards for training completion, compliance status and certification currency; support audit and regulatory evidence requests.

• Manage SSO and user-provisioning configuration in partnership with the identity and access management team; diagnose authentication and profile-data failures.

• Maintain certification and re-certification configuration, including how document revisions affect certification validity.

• Administer branches and organisational structure so they stay aligned to the upstream source of truth.
Integrations and data (~50%)

• Support, monitor and troubleshoot inbound and outbound Docebo integrations, working alongside our integration engineers and middleware team.

• Diagnose integration failures end to end ,identify whether a defect originates in Docebo, in the upstream source system, or in the middleware ,and drive it to the correct owner. This is the single most valuable thing you will do.

• Work with the Docebo APIs for user, enrolment, course and completion data; build and maintain extracts and automations where a native feature does not exist.

• Define and validate field-level mappings between Docebo and connected systems, and document direction of flow and system of record per field.

• Support the LearnData analytics implementation, including data validation and reconciliation against the source platform.

• Contribute to the ETQ, Oxygen and Ignition integration work: requirements, field mapping, test cases and validation.

• Establish monitoring and alerting so integration failures surface proactively rather than being discovered by an affected worker.

Required skills and experience:

• 5+ years hands-on Docebo administration in a production enterprise tenant. This is a firm requirement; we are not looking for general LMS experience with Docebo exposure.

• Demonstrable integration experience, including working with REST APIs, field mapping, and troubleshooting failures across system boundaries.

• Strong data skills,comfortable with SQL or equivalent, able to reconcile populations between two systems and explain a discrepancy rather than just report it.

• Experience administering an LMS at scale (several thousand active users), including automatic enrolment, branch structures and certification management.

• SSO / SAML and user-provisioning troubleshooting in an enterprise identity environment.

• Reporting and analytics within Docebo, plus experience feeding LMS data to an external warehouse or BI platform. 

• Compliance-grade rigour, prior experience with regulated or auditable training records, and an instinct for auditability, attribution and retention.

• Clear written communication and the ability to work directly with non-technical business stakeholders in Learning, Operations, Legal and Compliance.

• Onsite availability at the stated client’s location.

Preferred:

• Docebo certification, or experience through a Docebo implementation or major upgrade.

• Experience integrating an LMS with a VMS or contingent-workforce platform (Beeline, VNDLY, UKG, Fieldglass or similar).

• Experience with a workforce-management or timekeeping platform (UKG Pro WFM, Kronos or similar) as a consumer of skills and certification data.

• Experience with quality-management or document-control systems (ETQ or similar) and work-instruction lifecycle. 

• Experience with a manufacturing execution system (Ignition or similar).

• Middleware experience (Boomi, MuleSoft, SAP CPI or similar).

• Exposure to Snowflake, Databricks or comparable data platforms.

• Familiarity with Docebo AI features and the AI credit consumption model.

• Prior experience in a regulated industry ,automotive, aviation, medical devices or similar

NMK Global Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to age, race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.