Senior Salesforce Consultant

Support federal and public-sector Salesforce delivery by eliciting and documenting business requirements, modeling processes, and translating stakeholder needs into user stories and functional requirements. Coordinate with technical teams and stakeholders throughout Agile delivery, including solution reviews, user acceptance testing, and compliance with federal standards. An active Secret clearance and U.S. citizenship are required.

Responsibilities

• Lead stakeholder interviews, discovery sessions, and workshops to gather requirements.
• Document current- and future-state processes, workflows, and use cases.
• Create user stories, acceptance criteria, and functional requirements for Agile delivery.
• Coordinate with Salesforce administrators, developers, architects, and product owners throughout delivery.
• Support backlog prioritization, solution walkthroughs, and iterative stakeholder feedback.
• Coordinate user acceptance testing, defect triage, change documentation, and compliance activities.

Required Skills

• Salesforce platform knowledge
• Salesforce Service Cloud
• Salesforce Sales Cloud
• Business requirements elicitation
• Business process modeling
• User story development
• Acceptance criteria definition
• Functional requirements documentation
• Agile delivery methods
• User acceptance testing