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Full time
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MA

Queue Coordinator

MANTECHAnnapolis Junction, MD🇺🇸United StatesPosted 1 Sept 2026

Why This Role Stands Out

Leverage your expertise to streamline critical IT workflows and ensure seamless service delivery in this dynamic hybrid role at MANTECH, a reputable technology leader. If you thrive on problem-solving, possess strong organizational skills, and are eager to contribute to a collaborative team environment, this is an excellent opportunity to advance your career.

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Annapolis Junction, MD, United States
Posted
1 week ago

Job Description

MANTECH seeks an experienced and passionate, career and customer-oriented Queue Coordinator to join our team in Annapolis Junction, MD or San Antonio, TX.  

SHIFT—Monday – Friday 6 am – 2 pm ET/ 5 am – 1 pm CT

Responsibilities include, but are not limited to:

  • Review, assign, reconcile and support the management of service tickets throughout their lifecycle
  • Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers
  • Help coordinate with IT service providers and communicate outages and plans for recovery
  • Help provide technical assistance and support for Workflow Management services
  • Communicate with technicians to determine task assignments
  • Coordinates with Site Leads and Regional Managers on ticket prioritization and assignments
  • Conducts database research to support ticket requirements
  • Follows up with other work centers to ensure task completion and task assignment
  • Monitor and support ticket workflows

Minimum Qualifications:

  • Bachelor’s Degree with 2+ years of experience, Associate's Degree with 4 years of experience or High School and 5 years of experience
  • Experience with ServiceNow and managing Workflows
  • Security+ certification

Clearance Requirements:

  • Must have a current/active TS/SCI w/ Poly

Physical Requirements:

  • Must be able to remain in a stationary position 50% and use repetitive motions
  • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
  • Communication with co-workers, management and customers, which may involve delivering presentations
  • Move about freely in a laboratory setting

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