IT Support Apprentice

IT Support Apprentice

About the Role:

Are you passionate about technology and enjoy solving problems? This is an exciting opportunity to join a busy IT team where you'll provide technical support to users while developing your skills across modern Microsoft cloud technologies, networking, end-user devices, and IT infrastructure.

As an IT Helpdesk Support Advisor, you'll be the first point of contact for a wide range of technical queries, helping colleagues stay productive by resolving issues efficiently and delivering excellent customer service. The role offers exposure to Microsoft 365, networking, security, hardware deployment, and IT projects, making it ideal for someone looking to build a long-term career in IT.

Key Responsibilities:

• Provide 1st and 2nd line IT support via phone, email, remote access, and in person.
• Log, prioritise, and resolve support tickets.
• Troubleshoot hardware, software, Microsoft 365, and user issues.
• Manage user accounts, passwords, permissions, and mailboxes.
• Support Microsoft Teams, SharePoint, and OneDrive.
• Configure and maintain Windows devices, hardware, and software.
• Support printers, peripherals, and mobile devices.
• Troubleshoot Wi-Fi, VPN, and general connectivity issues.
• Assist with system updates, patching, and IT security best practices.
• Escalate complex issues where required.
• Maintain accurate technical documentation and support records.
• Assist with IT projects, upgrades, migrations, and asset management.
• Help improve IT processes and services while delivering excellent customer support.

Essential Skills & Experience

• Good understanding of Microsoft 365 environments.
• Strong knowledge of Windows operating systems.
• Experience troubleshooting hardware, software, and networking issues.
• Familiarity with Active Directory and user account administration.
• Excellent problem-solving and analytical skills.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and prioritise workloads effectively.
• Experience using helpdesk or ticket management systems.

Desirable Skills (Not Essential)

• Experience with Microsoft cloud and device management tools.
• Basic knowledge of Windows Server, virtual machines, and backups.
• Understanding of IT security, MFA, and cybersecurity best practices.
• Some exposure to scripting, cloud technologies, or system migrations

We're Looking For Someone Who

• Is customer-focused and enjoys helping others.
• Remains calm and professional under pressure.
• Has strong troubleshooting and problem-solving abilities.
• Is proactive, organised, and detail-oriented.
• Works well both independently and as part of a team.
• Is eager to learn new technologies and develop their skills.
• Can explain technical concepts clearly to non-technical users.

Future Opportunities

This role offers excellent career progression for someone looking to build a future in IT. You'll gain valuable experience across Microsoft cloud technologies, networking, cybersecurity, systems administration, and project work while developing the technical and professional skills needed to progress within the industry.