Full timeCustomer Service

Customer Service Coordinator (CSC)

ArconicAlpharetta🇺🇸United States

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeOn Site

LocationAlpharetta, United States

Microsoft OfficeData Entry

Job description

Arconic is currently in search of a Customer Service Coordinator (CSC) to join our Kawneer Team based in Salt Lake City, Utah.

At Arconic, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization.

In this role, you will:

Process and manage orders
Review Purchase Orders [POs]
Coordinate and advance project status
Schedule orders for production based on standard lead times
Interface with internal systems
Follow established guidelines
Complete operations task set by SC manager
Interact with Order Specialist and Project Managers
Generous training period
Utilize or develop knowledge of product and price book
Interact and coordinate with internal resources on projects
Work in a shared mailbox with other team members
Role will be 50/50 order entry and shop task

You have: (required)

HS diploma or GED equivalent from an accredited institution
2 years of experience in a customer service role
Computer skills including Microsoft Office, Outlook, Access, that will be further developed with training in all Kawneer front-end systems;
Proven customer service skills including prompt response and documentation;
Data entry skills with attention to detail;
Written and verbal communication skills;
Construction or architectural field knowledge a plus.