Desktop Engineer

Ensure reliable, secure, and high-performing desktop, laptop, mobile and peripheral hardware/software operations. Work with a team of engineers on device lifecycles and drive modern IT automation.

Responsibilities

• Administer endpoint management platforms including Microsoft Intune and related configuration management tools to enforce patch compliance, device encryption, application deployment standards, and endpoint security configurations consistent with industry cybersecurity control frameworks

• Enterprise patch management cycles for endpoints, ensuring timely vulnerability remediation, documentation within ITSM change workflows, and validation of successful deployment prior to closure

• Collaborate with Identity, Credential, and Access Management (ICAM) teams to ensure workstation authentication controls, MFA enforcement, certificate deployment, and conditional access configurations are functioning properly within Microsoft Entra ID and Microsoft 365 integrations
• Validate endpoint log forwarding and monitoring integration with enterprise monitoring platforms to ensure visibility into device health, configuration compliance, and potential security anomalies
• Produce and maintain workstation engineering documentation including gold image standards, configuration baselines, lifecycle refresh schedules, and compliance dashboards
• Support root cause analysis for enterprise-wide endpoint incidents, configuration conflicts, or patch deployment failures and implement corrective actions to prevent recurrence

• Participate in Change Advisory Board (CAB) reviews to assess risk and approve major workstation environment changes prior to deployment.

Minimum Qualifications:

• Bachelor's Degree and 0-3 years of relevant experience OR an associate’s degree with 4 years of relevant experience. 8 years of relevant experience will also be considered in lieu of a degree.
• Collaborate with other staff to research and resolve problems.
• Demonstrate confidence, teamwork, promote collaboration, and communicate well with senior management, end users, and other customers.
• Maintains knowledge of technology innovations and trends.
• Ability to communicate with all levels of personnel up to and including senior executives.
• For ability to obtain and maintain a security clearance, US Citizenship is Legally Required

Preferred Qualifications:

• Experience engineering enterprise Windows desktop environments and secure configuration baselines
• Knowledge of endpoint management platforms including Intune or similar device management tools
• Experience administering endpoint patch management and application deployment processes
• Familiarity with endpoint encryption, Defender security controls, and compliance reporting
• Experience integrating workstation logs with SIEM platforms
• Knowledge of lifecycle refresh planning and endpoint inventory management
• Preferred Certifications: Microsoft Certified: Endpoint Administrator Associate; CompTIA Security+