Desktop Support Analyst

Role: Desktop Support Analyst
Location: Lynn, MA-Onsite

Duration: 6+ Months

Description and Location
Desktop Support | Consultant 2 | 3-5 years of experience

Job Description·

· Beginner knowledge on Active Directory, Group Policy·

· Hands on experience for Windows, & IoS Corporate Devices·

· Coordinate with multiple teams for resolving incident and executing change tickets·

· Business & Common Application installation expertise (Like, Microsoft, Third party tools, enterprise applications)·

· Strong troubleshooting skills for Desktop, Laptops & Peripheral devices

Must Have Skills

· 3+ years of hands-on experience, managing below technologies·

· Microsoft Desktop Family Operating System (Win 7/10)·

· Beginner knowledge on Active Directory, Group Policy· Active Directory & GPO·

· Good understanding of IT infrastructure concepts and components such as Servers, Network devices, App & Web Services Cloud components and associated interconnections·

Good to Have Skills

· Very good verbal and written English communication and presentation skills·

· Effective time management, team handling and organizational skills·

· Client interaction and escalation management.