Retail Assistant

Major Entertainment Company Retail Store:
We are seeking customer-obsessed Retail Operations Specialists to support our core team at our (Philadelphia) King of Prussia, PA location during the upcoming holiday season.
Key Responsibilities:
Retail Operations & Inventory: Manage floor inventory, execute product pulls, restock size runs, maintain apparel folding standards, and keep the sales floor presentation pristine.
Point of Sale (POS): Efficiently operate registers and process transactions in a strictly cashless environment.
Fan Engagement & Service: Provide exceptional, relationship-driven customer service aligned with the Company brand standard.
Additional Information Below:

• The Seasonal Retail Crew Member is part of the company's operational team and is responsible for bringing immersive experiences to life.
• Crew Members encourage fandom through delivering best-in-class customer service and creating an exceptional guest experience.
• The ideal Crew Member is passionate about engaging in conversations about the company's series and films.
• The Crew Member will provide general information, sell and scan tickets, manage guest flow and queuing, sell merchandise, and more.

What you will do:

• Assist with daily restocking of merchandise, beverages, and retail supplies to maintain fully stocked and visually appealing sales areas.
• 1 / 3 Receive, unpack, organize, and process incoming inventory in accordance with established procedures.
• Maintain organized and accurate stockroom areas to support efficient replenishment and inventory management.
• Monitor sales floor inventory levels and communicate replenishment needs to Retail Leadership.
• Capable of lifting or transporting inventory weighing up to 50 lbs to facilitate replenishment and processing.
• Support opening and closing retail procedures, including restocking, recovery, cleaning, and securing merchandise.
• Operate a point-of-sale (POS) system and process customer transactions as needed, including cash, credit/debit, and other approved payment methods.
• Provide best-in-class service by actively engaging with our Fans.
• Act as a Company ambassador to help drive increased fandom and engagement with our shows.
• Execute Standard Operating Procedures (SOPs), including emergency procedures.
• Foster a culture of safety in all actions.

What we need from you:

• Applicants must be at least 18 years of age to be considered for employment.
• Demonstrated experience and success in fast-paced retail, hospitality, attractions, and F&B operations.
• Knowledge of the Company's platform and shows.
• Excellent teamwork skills and a proactive demeanor.
• Strong customer service, conflict resolution, and communication skills.
• Fluency in additional languages is a plus.
• Strong desire to think outside the box and innovate.
• Willingness to learn environmental, health, and safety (EHS) protocols.
• 2 / 3 Availability to work a flexible schedule, including weekends and holidays, at a 365-day

Qualifications & Background Preferences:
Experience:
Strong background in retail operations and inventory management required.
Experience in high-touch, clientele-focused, or boutique environments (e.g., Sephora, Apple, Nordstrom, Lush, Neiman Marcus) or theme park guest operations is highly preferred.
Food service experience is applicable if paired with solid inventory skills.
Customer Focus: Proven ability to build quick rapport with customers and thrive in an experiential, high-foot-traffic environment.
Availability Requirements:
Minimum 4 days of open availability per week. Full availability required for holiday working hours and weekends are a must