Key Account Manager - Leisure

It's amazing what can happen over a cup of coffee.

At JDE Peet's, we've made it our mission to discover exactly that. Our people have been raising the bar since day one, thinking fast, acting decisively, and creating impact that is felt around the world.

We are home to some of the world's most loved coffee brands. Available in over 100 countries, our portfolio includes iconic names such as L'OR, Kenco, Tassimo, Douwe Egberts, Jacobs, Senseo, Moccona, TiOra, Gevalia, Pilão and Super.

Our business is built on a simple belief: everyone deserves the coffee they love, no matter who they are, where they live, or how they enjoy it.

As we continue to grow, we're looking for an ambitious and commercially driven Key Account Manager to join our UK&I Coffee Solutions team.

As a Key Account Manager, you will play a pivotal role in driving long-term growth across our Leisure, Travel and Foodservice sectors. You'll be responsible for developing strategic customer relationships, winning new business, and delivering sustainable growth across a portfolio of key accounts.

This role combines strategic account management with new business development and will see you working closely with cross-functional teams across Marketing, Operations, Supply Chain, Demand Planning and Finance to bring winning solutions to market.

The role will focus on sectors including:

• Leisure and travel operators
• Holiday parks
• Quick Service Restaurants (QSR)
• Restaurants
• Contract catering organisations
• Cruise operators and associated route-to-market partners
• Purchasing consortia including Lynx, MPP and Entegra

What You'll Be Doing

Customer Growth & Account Management

• Manage and grow a portfolio of existing customers across the full JDE product portfolio.
• Develop strategic relationships with key stakeholders across the Leisure, Travel and Foodservice sectors.
• Identify, target and win new business opportunities aligned to JDE's growth strategy.
• Build, maintain and manage a robust sales pipeline with a clear focus on long-term growth opportunities.
• Lead commercial discussions and tender processes to secure new business wins.

Delivering the Annual Operating Plan

• Deliver agreed annual targets for Net Operating Sales (NOS) and Gross Margin (GM) in line with the UK&I Coffee Solutions strategy.
• Develop and implement mitigation plans to manage commercial risk and ensure target achievement.
• Contribute to longer-term strategic planning and support delivery of JDE's five-year growth ambitions.

Segment Strategy & Commercial Development

• Support the development of compelling customer propositions tailored to target sectors.
• Collaborate with Marketing, Finance and Operations teams to refine go-to-market strategies.
• Build winning service-led solutions covering coffee machines, instant coffee, capsules and ingredient supply.
• Understand the evolving needs of customers and deliver solutions that create measurable value.

Financial Management

• Manage customer budgets, pricing, rebates and forecasts to deliver profitability targets.
• Monitor account performance and identify opportunities to optimise commercial returns.

Negotiation & Commercial Excellence

• Lead customer negotiations to optimise both volume and value growth.
• Develop tailored negotiation strategies aligned with customer potential and commercial objectives.
• Build strong networks and influence decision-makers at all organisational levels.

Marketing Investment

• Develop customer-specific business cases for marketing investment.
• Ensure marketing spend is effectively managed, measured and aligned with agreed growth plans.

What You'll Bring

Essential Experience

• Proven B2B sales experience within a professional commercial environment.
• Strong track record of delivering growth in Net Operating Sales (NOS), Gross Margin (GM) and EBIT.
• Demonstrated success in prospecting, negotiating and winning new business opportunities.
• Experience managing strategic customer relationships and complex account portfolios.
• Commercially astute with strong P&L understanding and the ability to leverage Out-of-Home (OOH) performance metrics.

Skills & Attributes

• Excellent relationship-building and stakeholder management skills.
• Confident negotiator with the ability to influence at all levels.
• Strong commercial and analytical mindset.
• Excellent planning, organisational and problem-solving skills.
• Highly collaborative approach with the ability to work cross-functionally.
• Strong communication and presentation skills.
• Knowledge of the coffee category and Out-of-Home market would be advantageous.
• Experience within Foodservice, Leisure, Travel or Cruise sectors would be highly desirable.

Why Join Us?

At JDE Peet's, you'll be part of a global business with market-leading brands, entrepreneurial spirit and ambitious growth plans. We empower our people to make an impact, take ownership and help shape the future of coffee.

If you're passionate about building winning partnerships and driving commercial growth, we'd love to hear from you.

Apply today and help us create amazing coffee moments for customers across the UK & Ireland.

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JDE Peet’s - now part of Keurig Dr Pepper – is the world’s leading pure-play coffee company, with a presence in more than 100 markets. Guided by our ‘Reignite the Amazing’ strategy, we are focused on brand-led growth across three big bets: Peet’s, L’OR, and our 10 strategically selected local icons led by Jacobs.