Founding Enterprise Account Manager

About the Role

Join an early-stage AI company as its first Enterprise Account Manager, reporting to the COO. You will own renewals and account growth across an existing portfolio of enterprise customers, helping establish the company's enterprise account management function.

What You'll Do

• Manage post-launch relationships with enterprise buyers and program owners, from production launch through renewal.

• Forecast, negotiate, and close renewals while identifying opportunities to expand existing accounts.

• Partner with sales, customer success, and engineering teams to transition renewal ownership and support customer outcomes.

• Use adoption and usage data to build business cases for expanding from pilots to production and across teams or use cases.

• Lead executive business reviews and share customer blockers with Product and Engineering, connecting them to retention and revenue impact.

What We're Looking For

• Two to seven years of experience in enterprise account management or customer success at a B2B software company.

• Experience owning renewal and expansion targets across a double-digit portfolio of enterprise accounts with 2,000 or more employees, or a portfolio worth approximately $3 million to $4 million in ARR.

• A track record of growing accounts and closing renewals, with clear revenue results and experience navigating senior stakeholders and complex commercial discussions.

• Customer success experience beyond support, onboarding, or project management, and familiarity with enterprise account management.

• Experience with CRM systems, usage analytics dashboards, and APIs; background in usage-based pricing, AI, LLMs, voice AI, or call-center-heavy industries is beneficial.

• Comfort working in a fast-paced, in-person startup environment with demanding hours. A computer science background is a plus.

Compensation & Benefits

Base salary is $180,000 to $220,000 annually, plus equity. The commission structure is being finalized. Visa sponsorship is available.

Location

On-site in Redwood City, California.