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Service Parts Associate

Cummins All FunctionsPortland🇺🇸United States

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationPortland, United States
SourcingMicrosoft OfficeComplianceContinuous ImprovementInventory ControlInventory Management

Job description

Job Summary:

Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision.

We are looking for a talented Service Parts Associate to join our Distribution business in (Portland, OR).

100% onsite

Will make an impact in the following ways:

  • Comply with Cummins Health, Safety, and Environmental standards, policies, procedures, and regulations.
  • Use appropriate personal protective equipment.
  • Carry out customer parts counter duties, including receiving parts calls, greeting and assisting walk-in customers, completing paperwork, and handling cash, check, and credit card transactions.
  • Maintain favorable relationships with internal and external customers by addressing their needs and issues in a timely manner.
  • Escalate customer issues to more senior parts personnel or supervisors when needed.
  • Maintain a neat and clean appearance in the customer parts area and parts warehouse.
  • Support other parts personnel in sourcing and locating complex parts requests or finding alternatives.
  • Utilize various systems, catalogs, and other resources, and collaborate with technicians to identify and procure parts in the most cost and time efficient manner.
  • Identify and act on opportunities to upsell supporting products and services, as appropriate.
  • Perform other duties including managing stock levels, shipping and receiving parts, warehouse activities, inventory management, core processing, and other parts-related duties as assigned.

In order to be successful in this role you will need the following:

  • Ability to assist Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies.
  • Ability to perform customer parts counter duties under moderate supervision.
  • Ability to use various systems, catalogs, and other resources to identify and procure parts.
  • Ability to maintain favorable customer relationships and address customer needs in a timely manner.
  • Ability to support parts sourcing, inventory management, shipping and receiving, and warehouse activities.
  • Ability to identify opportunities to upsell supporting products and services.
  • Manage customer parts orders, inventory transactions, and warehouse operations to ensure accurate, timely fulfillment and customer satisfaction.
  • Communicate effectively with internal and external customers to resolve issues, provide order support, and build positive working relationships.
  • Maintain inventory accuracy and support continuous improvement initiatives through adherence to established processes and accountability for results.
  • Strong verbal and written communication skills with the ability to interact professionally with customers, technicians, and team members.
  • Demonstrated accountability, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with Microsoft Office applications and the ability to learn and navigate order processing and inventory management systems.
  • High school diploma (or equivalent) and relevant experience in parts, warehouse, inventory, customer service, or a related operational environment.
  • Previous experience in parts operations, inventory control, or customer support within an industrial, automotive, or service environment preferred.
  • Forklift experience and knowledge of warehouse operations, shipping/receiving, and inventory management practices preferred.

Education, Licenses, Certifications:
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Proficiency in Microsoft applications, generating reports, and advanced level computer skills.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

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