Tech Lead- Masterworks

Primary Skillset Required:

• Knowledge of Aurigo Masterworks, .Net and SQL

• Experience in Level 2 (L2) application support, including incident analysis, troubleshooting, issue resolution, and user support

• Proficiency in ServiceNow for incident, request, and ticket lifecycle management, including tracking, prioritization, and status updates

• Strong working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, and Teams) for reporting, documentation, communication, and data analysis

•  Encompasses all Amtrak business areas with a particular focus on the capital portfolio

• Ability to coordinate effectively with business users, support teams, and vendors to resolve operational and application-related issues

• Strong analytical, problem-solving, and communication skills with a customer-focused approach

• Experience in managing multiple support activities and ensuring timely resolution within defined service levels