Quick overview
Job description
Support HR operations for airport cabin cleaning and janitorial teams of approximately 640 employees. Advise frontline leaders, resolve employee relations issues, conduct investigations, guide workforce planning and performance management, and use HR data to improve staffing, retention and engagement. Spanish bilingual ability is required. This is a full-time, on-site role at Charlotte Douglas International Airport.
Responsibilities
- Advise line managers and frontline leaders on HR policies and employee-related issues.
- Manage and resolve employee relations concerns and conduct objective investigations.
- Analyze HR metrics and recommend actions to improve turnover, retention and engagement.
- Partner with leaders and Talent teams on staffing needs and workforce plans.
- Guide performance management, coaching, onboarding and training programs.
- Ensure compliance with employment laws and coordinate with legal and HR Centers of Excellence.
Required Skills
- Employee relations
- Workplace investigations
- HR policy interpretation
- Employment law compliance
- Workforce planning
- HR metrics and data analysis
- Performance management
- Recruitment and staffing
- Training program evaluation
- Benefits administration
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