Collections Specialist

Collections Specialist
📍 London | Hybrid

About Elect Capital
Elect Capital is changing how SMEs access funding. We provide fast, flexible working capital loans, business loans, and merchant cash advances — no red tape, no slow decisions. Live across the UK, Australia, Canada, and the US, and scaling fast, we give SMEs the speed and flexibility traditional lenders can't.

🎯 Our Mission
We exist to give SMEs the capital and confidence to grow — fast, fair, and friction-free. Every ambitious business deserves a real shot at growth, not months of paperwork. We've built lending for speed, without cutting corners on fairness. When SMEs win, we win.

The Role
We're looking for an experienced Collections Specialist to support our clients across the collections and recoveries lifecycle — owning a selection of accounts in arrears, driving positive collections outcomes, and supporting late-stage recoveries including insolvencies and formal recovery action alongside our partners.

Key Responsibilities

• Supporting collections customers across channels (phone/email)
• Working with our partners on late-stage recoveries and collections
• Listening actively and assessing customer and business situations to agree sustainable, affordable solutions
• Sharing ideas to improve our processes and adapting quickly to change
• Managing varied workloads and solving problems with confidence and creativity
• Keeping accurate records in line with company and regulatory standards
• Sharing customer feedback to help us continuously improve
• Meeting quality and compliance standards while delivering outstanding service
• Collaborating with your team to meet goals and support one another
• Staying informed on products, services, and operational updates
• Working towards individual and team KPIs and SLAs

🔍 What We're Looking For

• Experience in collections, ideally within business-to-business collections environments
• Understanding of financial services regulations related to collections — specifically in relation to business collections, across both early and late-stage recovery
• Strong verbal and written communication skills
• Confidence working in a fast-paced, evolving environment
• Familiarity with call centre technologies (diallers, customer portals, etc.)
• A proactive mindset — you enjoy solving problems and making things better

Our Offer

• Salary range: £40,000 - £45,000
• 25 days annual leave (plus bank holidays)
• Private health insurance with AXA
• Income protection
• Life assurance
• Statutory pension
• Fully stocked snacks, drinks, and coffee machine
• Monday lunch on us!

👋 Think you're a fit? Let's talk.