Why this role stands out
This on-site Systems Administrator role at Bailey Information Technology offers a fantastic opportunity to advance your career by managing critical systems and contributing to national security through your Public Trust clearance. You'll thrive here if you possess strong troubleshooting skills, experience with Azure/Active Directory, and a passion for ensuring robust system security and performance. This is an exciting chance to develop your expertise in a vital government environment.
Quick overview
Job description
Systems Administrator Contingent Position - Anticipated Contract Award
LocationOnsite, EEOC Headquarters, Washington, DCLabor CategorySystems Administration / Tier 3 Escalated SupportKey PersonnelYesStaffing BasisFull-time (1 position)
CLEARANCE / SUITABILITY REQUIREMENT: Public Trust - security clearance is required for this position.
Position Summary
Provides escalated (Tier 3) end-user and business-functional support for incidents beyond Tier 1/2 desktop support, along with core systems administration across Azure/Active Directory, network administration, software deployment, and workstation security for the EEOC enterprise environment.
Key Responsibilities
- Review and validate incidents requiring escalation beyond Tier 1/2; perform advanced troubleshooting and root-cause analysis.
- Determine whether incidents are isolated or system-wide; classify and document findings and resolutions in the service ticketing system.
- Support Microsoft 365 products (SharePoint, OneDrive, Teams, PowerApps), mobile device configuration/management, and application install/de-install.
- Maintain the operating system baseline (including Windows 11 migration), including testing, troubleshooting, and documentation.
- Plan and execute agency-wide OS upgrades: application testing, configuration, administration, and deployment.
- Write and test install scripts; troubleshoot configuration settings; test and integrate applications.
- Support security operations with desktop virus scanning, remediation of infected systems, and data recovery/backup.
- Manage Active Directory/Office 365 user accounts, group policies, permissions, and access controls.
- Maintain and develop automation and CI/CD infrastructure across environments; write/build/deploy scripts using PowerShell and related tools.
- Monitor network performance, troubleshoot connectivity, and manage network security (protocols, firewalls, infrastructure).
- Install, update, and patch applications across the network; implement workstation hardening and security policies.
- Provide end-user troubleshooting for hardware, software, connectivity, and Microsoft applications/systems.
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
- In lieu of a degree, a minimum of 10 years of relevant professional experience may be substituted.
- Must currently hold, or be able to favorably pass, a full-field five-year employment background investigation (SF-85P) prior to performing work.
- This is a Public Trust suitability requirement (OPM standards, 5 CFR Part 736), not a national security clearance.
- Acceptable command of the English language.
- Subject to Contractor-funded training of at least 40 hours/year in core competencies.
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