Right Fax Consultant

Position: Right Fax Consultant Position Type: Fulltime Location: Irving, TX
8 - 20 years of experience
Desired Skills : Windows | Active Directory
Salary Range: $110,000- $125,000 a year
Job Description
Must Have Technical/Functional Skills

• Experience with:

o Windows Server and Windows OS administration

o Active Directory (users, groups, permissions)

• General understanding of networking concepts such as IP, DNS, and TCP/IP.
• RightFax EFM (Enterprise Fax Manger)
• RightFax Fax Printer client and driver
• RightFax shared account Delegate management, and routing methods and associated file types.
• Ability to read logs and follow troubleshooting procedures.
• Exposure to OpenText RightFax, XMedius, or other fax/document systems.
• Experience supporting MFPs, printers, or scanning workflows.
• Basic familiarity with SQL Server concepts or troubleshooting.

Roles & Responsibilities
Platform Operations & Support

• Monitor RightFax environments for system health, queue backlogs, transmission errors, and service availability.
• Perform basic RightFax administrative tasks, including:

o User and group management

o Fax number assignments

o Permissions and delegation changes

• Respond to incidents and service requests related to fax delivery, image routing, and client connectivity.
• Escalate complex issues to senior engineers with appropriate diagnostics and documentation.

Incident & Troubleshooting Support

• Investigate common RightFax issues such as:

o Failed or delayed fax transmissions

o Client connectivity problems

o Imaging or routing errors

• Collect logs and diagnostic data from RightFax, Windows Event Viewer, and basic telephony components.
• Assist with root cause analysis and post incident reviews.

Change & Maintenance Activities

• Assist with patching, service restarts, and scheduled maintenance activities following established SOP s.
• Support testing activities for system upgrades, hotfixes, and configuration changes in non production environments.
• Execute predefined maintenance tasks such as fax aging, data cleanup, and basic health checks.

User & Business Support

• Provide Tier 1 2 support for end users, including troubleshooting fax submissions from:

o MFPs

o Diem Email and SMTP

o Folder drop workflows

• Communicate clearly with business users regarding fax issues, resolution status, and expected behavior.
• Work with application and infrastructure teams to troubleshoot integration related issues.

Documentation & Process Adherence

• Follow established operational runbooks, escalation procedures, and change management processes.
• Maintain and update documentation for common issues, support procedures, and system configurations.
• Document incident findings and resolution steps for knowledge sharing and continuous improvement.

Regards,
Sajith Nair Ztek Consulting Inc

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