Investment Operations Associate

Job Description

Our client is seeking an Associate to join their Investment Operations team. The Associate will support a multi-asset-class investment platform and play an important part in the day-to-day operation of the platform, with responsibilities spanning client onboarding and implementation, investment and client data operations, portfolio reporting, systems, and ongoing investment activity.

Key Responsibilities

Client Onboarding & Implementation

• Manage the operational execution of new client relationships, including timelines, deliverables, and dependencies from initial engagement through implementation.
• Prepare, collect, and review account opening, KYC/AML, entity, authorization, and investment documentation.
• Coordinate account establishment, asset transfers, and investment implementation with custodians, investment teams, legal and compliance, fund administrators, and other service providers.
• Establish and maintain accurate client entities, accounts, ownership structures, and portfolios within reporting and data systems.
• Serve as a day-to-day operational point of contact for clients and their advisors, providing responsive and high-quality execution.

Client & Investment Operations

• Support ongoing portfolio activity across public and private investments, including subscriptions, redemptions, capital calls, distributions, cash flows, and valuations.
• Support monthly and quarterly client reporting, including performance, asset allocation, portfolio activity, and other client-specific analysis.
• Reconcile positions, transactions, cash, valuations, and other portfolio data across custodians, investment managers, fund administrators, and internal systems.
• Research and resolve data discrepancies and reconciliation issues.
• Maintain accurate and complete client and investment data, including manager statements, valuations, cost basis, and transaction activity.

Systems, Data & Process Improvement

• Support portfolio management and reporting technology, including account and portfolio configuration, data management, reconciliation, and reporting.
• Help maintain data governance standards, operational controls, procedures, and documentation.
• Identify opportunities to improve workflows, automate manual processes, strengthen controls, and increase operational efficiency.
• Support technology implementations, vendor integrations, and other initiatives to enhance the operating platform.

Cross-Functional Collaboration

• Partner closely with investment and client teams to support portfolio implementation, investment data operations, client reporting, and ongoing investment activity.
• Coordinate with Legal, Compliance, Finance, Technology, and other internal teams to resolve operational matters.
• Manage relationships with custodians, fund administrators, technology providers, and other external service providers.
• Contribute to broader operational initiatives and special projects.

Qualifications

• 3-5 years of relevant experience in investment or client operations, ideally within an RIA, multi-family office, outsourced CIO platform, private bank, or similar environment.
• Experience with client or account onboarding, including account opening documentation, KYC/AML requirements, entity structures, and investment documentation.
• Experience supporting multi-asset-class portfolios, including public markets and alternative investments such as private equity, private credit, hedge strategies, or real assets.
• Working knowledge of wealth management and portfolio reporting platforms; experience with Addepar or similar platforms is a plus.
• Advanced Excel skills and comfort working with large and complex data sets.
• Experience with data integrations, APIs, automation tools, or VBA is a plus.
• Strong understanding of investment and portfolio data, with the ability to identify, investigate, and resolve discrepancies across multiple sources and systems.
• Bachelor's degree required.