Why This Role Stands Out
This Assistant Store Manager role at M&S Opticians offers a fantastic opportunity to develop your leadership and business acumen within a reputable company, directly impacting sales performance and customer satisfaction. You'll thrive here if you're a motivated, organized leader with a passion for optical retail and a talent for inspiring teams to deliver exceptional customer experiences. Apply today to step into a role where you can drive growth and build your career!
Quick Overview
Job Description
About the Role
As an Assistant Store Manager at M&S Opticians, you will play a key role in ensuring the smooth operation of the Optical and Hearing businesses while delivering exceptional customer care. Supporting the Store Manager, you will oversee daily operations, drive sales performance, and enhance customer experience. With a focus on leadership, business development, and financial management, you will help grow the business and ensure its continued success.
Key Responsibilities
- Be able to deputise in the absence of the Opticians Manager
- Lead, motivate, and manage a team on a daily basis
- Drive sales performance while maintaining excellent customer service standards
- Promote M&S Opticians throughout the store to increase awareness and appointments
- Conduct training and performance reviews for sales advisors
- Ensure a seamless and professional customer journey, addressing enquiries and concerns
- Manage store KPIs, ensuring profitability and business growth
- Drive brand awareness through in-store marketing activities
- Assist or carry out any additional tasks as required
About You
You are a motivated and organised leader with experience in optical retail, looking to take the next step in your career. With strong leadership and communication skills, you excel at inspiring teams, delivering outstanding customer care, and driving business growth. Your commercial awareness, and passion for customer care make you a valuable asset to the team.
Key Requirements
- Proven experience in an optical retail role, preferably as a supervisor or team leader
- Strong leadership and team management skills
- Professional and customer focused approach to customer service
- Excellent communication and interpersonal abilities
- Understanding of practice operations, industry regulations, and business development