Service Desk Manager FULL-TIME

TekWissen is a global management consulting, technological service and outsourcing company delivering technology-driven business solutions to meet the strategically driven objectives for our numerous clients.

Role                     : Service Desk Manager
Location               : Sandy Springs, GA
Type                     : Full-time employee
Salary Range       : Can be discussed
Requirements:
•    Bachelor's degree in Computer Science/MIS related area from four-year College or university, or equivalent combination of education and experience
•    10 years of IT experience with 5 years managing a Help Desk and/or Service Desk Technicians providing support to a large Global firm.
•    Excellent written and communication skills.
•    Proven track record of successful staff development, leadership and team management.
•    Experience defining, implementing and reporting on SLA’s
•    Proven experience implementing key support metrics that provide adequate information to Sr. Management.
•    Experience utilizing an incident and request management software and associated processes
•    Prior experience building/expanding a Service Desk Globally highly desired
•    Prior experience developing and implementing support plans for custom software and third party applications highly desired
•    Prior experience working with ITIL framework highly desired
•    Prior experience working on IT Service Desk preferred
•    Prior experience in Project Management / New business Transition preferred
•    PMP (Preferred)
Thanks & Regards,
Chris Zion
734-274-2717
Chris at tekwissen dot com