Software Engineer III – Engineering Services

Department: Engineering Services

Location: Wilmington, MA

Reports to: Sr. Manager, Engineering Services

About the Role

We are looking for a Software Engineer III to join the Engineering Services team. This role combines production troubleshooting, stability engineering, and feature development. Engineers investigate customer-impacting issues, turn recurring production patterns into durable improvements, contribute to Product-requested feature packs based on priorities and team capacity, and participate in the on-call rotation.

We expect engineers to use AI-assisted engineering tools to accelerate investigation, implementation, testing, and documentation while owning the quality and correctness of the outcome.

Responsibilities

• Investigate and resolve complex production and customer-reported issues.
• Analyze logs, APIs, application behavior, data, SQL, and AWS services to identify root causes.
• Design and deliver fixes, stability enhancements, automation, and product feature changes.
• Identify recurring production patterns and implement improvements that prevent repeat issues.
• Contribute to Product-requested feature packs based on priority and team capacity.
• Use AI-assisted tools for debugging, implementation, testing, code review, and documentation; validate generated output.
• Work independently from problem definition through implementation, testing, and production validation.
• Collaborate with Services, Product Engineering, Quality Engineering, and Cloud Operations.
• Participate in code reviews, knowledge sharing, and continuous improvement.
• Participate in the Engineering Services on-call rotation, including scheduled coverage outside normal business hours as required.

Qualifications

• 3–5 years of professional software engineering experience, preferably developing and supporting SaaS or distributed applications.
• Strong hands-on experience with Java.
• Hands-on experience with JavaScript and modern application development.
• Hands-on AWS experience and understanding of cloud-based application architectures.
• Strong production troubleshooting and root-cause analysis skills.
• Experience with REST APIs, SQL/databases, microservices, messaging systems, and distributed applications.
• Experience using AI-assisted engineering tools for development, debugging, testing, and technical analysis, with the ability to validate generated solutions.
• Experience with Git, CI/CD, automated testing, and code reviews.
• Strong communication, collaboration, and ownership.
• Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.

Preferred Qualifications

• Scala experience is preferred but not required; the ability and willingness to learn Scala is expected.
• Experience with observability tools, containers, or AWS services used in production environments.
• Familiarity with Jira and Confluence.