Service Designer

Role Details

Role type: Full time; Fixed Term for 2 years
Faculty: Engineering & Information Technology
Department: Infrastructure
Salary: UoM 7 - $111,275 - $120,453 p.a. plus 17% superannuation

Responsibilities

• Lead end to end service design across workshops, makerspaces and informal learning spaces to enable high quality user experiences
• Conduct user research and journey mapping, translating pedagogical and research needs into clear service models
• Create and iterate service blueprints, prototypes and digital tools, ensuring designs are feasible and well documented
• Define performance measures, track service effectiveness and lead continuous improvement initiatives using data and feedback
• Support implementation, change management and stakeholder engagement to embed new standards, workflows and training materials

Qualifications

• Degree or equivalent experience in service design, UX, interaction design or a closely related discipline
• Substantial experience delivering service design projects within complex, multi stakeholder organisations or environments
• Strong user research skills to plan studies, conduct interviews and synthesise insights into personas and journeys
• Experience creating and iterating service blueprints, journey maps and prototypes, validating designs through testing and evaluation
• Facilitation skills to lead co design workshops with academics, technical staff, students and diverse stakeholder groups
• Ability to translate service concepts into implementable workflows, requirements and pilots, supporting roll out and adoption

Benefits

• 17% superannuation and salary packaging
• Health and wellbeing programmes, including an Employee Assistance Program
• Progressive leave provisions (parental leave, gender affirmation leave, cultural leave)
• Professional development opportunities and access to learning platforms such as LinkedIn Learning
• Discounted services and recreational benefits

The University of Melbourne is an Equal Opportunity Employer and a child safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences.