SEO Service Manager

SEO Service Manager

At Peregrine, we’re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now.

The role:

The Service Manager will provide additional IT Service Management support throughout the transition to an insourced service model. The role will focus on supporting knowledge transfer from the existing Service Provider, strengthening Change and Problem Management capabilities, mitigating transition risks and ensuring effective service delivery throughout the insourcing and hypercare periods.

Responsibilities:

• Provide additional Service Management support throughout the insourcing programme, with a focus on Change and Problem Management.
• Undertake knowledge transfer and shadowing with the existing Service Provider to build operational knowledge and provide bridging support during the TUPE transition.
• Develop handover documentation and materials to share knowledge across the wider Service Management team.
• Provide additional operational support during the Programme's hypercare period.
• Support effective management of Incident, Problem, Change and Service Request processes.
• Work collaboratively with internal teams and service providers to support service continuity and minimise transition risks.

Skills & Experience:

You will have the following skills or proven experience:

• Experience in an IT Service Management role.
• Knowledge of ITIL Service Management Framework or equivalent practical experience.
• Experience across Incident, Problem, Change and Service Request Management.
• Experience supporting service transitions, knowledge transfer and operational handovers.
• Experience working with third-party service providers and internal stakeholders.
• Practical experience using ServiceNow.
• Strong communication, documentation and stakeholder management skills.
• Ability to work proactively, manage competing priorities and adapt to a changing environment.