Production Support L3

Job Title: Production Support Level 3 / Support & Operations Engineer

Location: Blue Ash, OH Onsite
Duration: Contract

Job Summary:
Seeking a motivated Level 3 Application Support / Site Reliability Engineer to support Next Generation Point of Sale (NGPOS) platform. This is primarily a software/systems support and incident management role, not a hardware or pure development position.

Top Requirements:

• Strong Major Incident Management experience must have led P1/P2 bridges or war rooms.

• Strong RCA & Problem Management skills using 5-Whys, Fishbone, timeline analysis, and corrective action tracking.

• Hands-on production troubleshooting across cloud, on-prem, application, and POS/store environments.

• Experience with monitoring/logging tools such as Dynatrace, Splunk, Grafana, or similar.

• Experience with Windows or Linux systems; scripting with PowerShell, Shell, or Python is a plus.

• Exposure to Java, SQL/NoSQL, ServiceNow, Jira, or Confluence is preferred.

• Strong communication and ability to work with development, infrastructure, and business teams.

• Willingness to participate in 24x7 on-call rotation and occasional off-hours support.

• Willingness to travel approximately every 4 weeks for store/go-live support.

• Must be comfortable working onsite 5 days/week in Blue Ash, OH. Relocation candidates are welcome and may start remotely while relocating within 1 month.

Note: Pure DevOps/CI-CD profiles with no hands-on incident response experience and candidates unwilling to support on-call/off-hours will not be considered.