Dynamics 365 CRM Integration Lead

Job Description – Integration Lead

Location : New Jersey (3 days/week from Customer office in Bridgewater area)
Work Model: Hybrid

Role Summary

The Integration Lead will be responsible for leading all integration design, development, deployment, and support activities for the Project, it’s a global Customer Experience Management (CXM) transformation program based on Microsoft Dynamics 365. The role will oversee end-to-end integrations across Dynamics 365, SAP, MDM platforms, Data & Analytics platforms, external commercial systems, and regional applications.

This individual will drive integration strategy, architecture governance, delivery execution, vendor coordination, and production readiness while ensuring scalability, security, and compliance across global deployments.

Key Responsibilities

Integration Strategy & Architecture

Define and govern the overall integration architecture for the ecosystem.
Establish integration standards, patterns, reusable components, and best practices.
Lead architecture reviews and ensure alignment with enterprise architecture principles.
Evaluate and recommend appropriate integration technologies and accelerators.
Delivery Leadership

Own end-to-end delivery of all system integrations across program releases.
Lead a team of integration architects, developers, and analysts.
Manage integration backlog, sprint planning, dependency tracking, and release readiness.
Coordinate with product teams, experience pods, data teams, and external vendors.
Onsite-Offshore coordination and ownership to represent One Integration Team
Solution Design & Development

Design real-time, near real-time, and batch integration solutions.
Define APIs, event-driven architecture components, middleware interactions, and data synchronization mechanisms.
Develop Integration leveraging best practices , aligned with the modern architecture
Ensure seamless integration between:
Microsoft Dynamics 365
SAP platforms
Reltio MDM
Azure Data & Analytics ecosystem
Power Platform
External partner and regional systems
Stakeholder & Vendor Management

Act as the primary point of contact for all integration-related discussions.
Partner with business and technology stakeholders across global regions.
Coordinate integration activities with third-party vendors, platform providers, and enterprise architecture teams.
Drive issue resolution and escalation management.
Quality & Governance

Establish integration testing strategy and automation framework.
Ensure compliance with security, privacy, audit, and regulatory requirements.
Monitor integration performance, reliability, and operational metrics.
Lead production support governance and root cause analysis efforts.
Program Leadership

Provide executive-level reporting on integration status, risks, dependencies, and mitigation plans.
Mentor technical teams and promote engineering excellence.
Support roadmap planning for future regional rollouts and platform expansions.
Required Qualifications

Experience

12+ years of IT experience with at least 5 years leading enterprise integration programs.
Proven experience delivering large-scale CRM transformation initiatives.
Experience in global, multi-vendor programs involving complex enterprise ecosystems.
Strong background in Agile, SAFe, and DevOps delivery methodologies.
Technical Skills

Microsoft Dynamics 365 integration architecture.
Azure Integration Services:
Logic Apps
API Management
Service Bus
Event Grid
Functions
REST APIs, Graph APIs, SOAP services.
Enterprise Integration Patterns.
Middleware platforms such as MuleSoft, Dell Boomi, or Informatica.
Azure Data Platform and Databricks integration concepts.
CI/CD pipelines and DevOps practices.
Location:

New Jersey (3 days/wk from Customer office in Bridgewater area)
Preferred Experience

Healthcare, MedTech, or Life Sciences domain.
Dynamics 365 Customer Engagement implementation experience.
Global rollout programs spanning multiple regions and regulatory environments.
Leadership Competencies

Executive stakeholder management.
Strategic thinking and decision-making.
Strong communication and presentation skills.
Risk and dependency management.
Team leadership and mentoring.
Collaboration across business and technology organizations.
Success Metrics

On-time delivery of integration milestones and releases.
Integration stability and production reliability.
Reduced integration defects and incident volumes.
Successful API adoption and reuse.
Compliance with security and enterprise architecture standards.
Stakeholder satisfaction and delivery predictability