SAP BTP Lead Architect (SME) - Remote

Role:- SAP BTP- Lead Architect (SME)

Location:-  Fargo, GA ( Travel/ Remote)

Mode of Hire:- Subcon

SAP Business Technology Platform (BTP) Subject Matter Expert (SME)

Role Summary

The SAP Business Technology Platform (BTP) Subject Matter Expert (SME) is responsible for providing technical expertise and coordination for SAP BTP services within the Application Management Services (AMS/CAS) landscape. The SME supports the Application Service Manager (ASM) in customer engagements, service delivery governance, prioritization, de-escalation activities, solution reviews, platform management, and continuous improvement initiatives while ensuring high-quality service delivery aligned with contractual obligations and service standards.

Responsibilities

• Support the Application Service Manager (ASM) with customer alignment, service scope clarification, prioritization, and de-escalation activities related to SAP BTP.
• Act as a senior technical expert and be involved in activities beyond regular ticket processing, including customer meetings, architecture discussions, service reviews, technical escalations, and change request assessments.
• Review and validate technical Change Requests, including solution design, effort estimation, impact analysis, and resource assessment.
• Advise customers and delivery teams on SAP BTP platform capabilities, best practices, architecture standards, and optimization opportunities.
• Ensure efficient, high-quality delivery of AMS/CAS services in line with defined processes, SLAs, and contractual commitments.
• Act as the technical coordination point within the delivery team for SAP BTP-related activities.
• Coordinate and review enhancements, integrations, deployments, platform changes, and improvement activities to ensure compliance with delivery standards.
• Identify opportunities for automation, innovation, cloud adoption, and process optimization.
• Mentor team members, share platform expertise, and promote continuous knowledge development.
• Represent the delivery team in customer and internal governance meetings, providing updates on service performance, risks, issues, and improvement initiatives.

Key Tasks

• Act as the primary technical contact for SAP BTP-related topics within the core delivery team.
• Ensure efficient service delivery and continuous value addition to the customer.
• Coordinate technical activities across core team members.
• Conduct internal status meetings in collaboration with the ASM, focusing on SAP BTP platform performance, integrations, and critical issues.
• Identify, assess, and mitigate technical risks impacting business operations and service delivery.
• Drive standardization, optimization, continuous improvement, and proactive service initiatives in collaboration with customers and delivery teams.
• Coordinate and maintain solution documentation in accordance with customer standards and AMS/CAS processes.
• Validate technical Change Requests raised by consultants and developers, including:
• Solution approach review
• Effort estimation validation
• Resource requirement assessment
• Impact and risk analysis
• Support the ASM and delivery team by:
• Participating in customer meetings and service reviews
• Presenting SAP BTP-specific topics during project kick-offs and governance discussions
• Supporting technical de-escalation activities
• Prioritizing incidents, service requests, platform issues, and enhancement activities
• Provide recommendations for cloud adoption, integration optimization, application development, automation, and platform modernization initiatives.

Required Skills

• Strong hands-on experience in SAP Business Technology Platform (BTP).
• Expertise in:
• SAP Integration Suite
• Cloud Integration (CPI)
• API Management
• Event Mesh
• Open Connectors
• SAP Extension Suite
• SAP Build Applications
• SAP Build Process Automation
• SAP Build Work Zone
• SAP Business Application Studio (BAS)
• SAP HANA Cloud
• SAP BTP Security and Identity Authentication Services (IAS)
• Identity Provisioning Services (IPS)
• SAP Destination and Connectivity Services
• Cloud Foundry Environment
• BTP Administration and Subaccount Management
• SAP Mobile Services
• Application Lifecycle Management
• Monitoring and Logging
• SAP AI and Automation Services (preferred)
• Strong understanding of integration with:
• SAP S/4HANA
• SAP ECC
• SAP SuccessFactors
• SAP Ariba
• SAP Concur
• SAP IBP
• SAP MDG
• Third-Party Applications and Cloud Platforms
• Experience with REST APIs, OData Services, Web Services, IDocs, and Event-Driven Architectures.
• Experience with incident management, problem management, change management, and release management processes in AMS environments.
• Ability to perform effort estimations, impact assessments, architecture reviews, and solution validations.
• Strong customer-facing, stakeholder management, and communication skills.
• Experience working in global delivery and support environments.

Preferred Skills

• Experience with SAP S/4HANA Digital Transformation programs.
• Knowledge of SAP Clean Core and Extensibility principles.
• Experience with SAP BTP Application Development, CAP (Cloud Application Programming Model), and RAP.
• Exposure to SAP Datasphere and SAP Analytics Cloud (SAC).
• Experience with Azure, AWS, or Google Cloud Platform integrations.
• Knowledge of DevOps, CI/CD pipelines, and cloud-native development practices.
• Knowledge of ITIL processes and service management frameworks.
• Experience leading customer governance and architecture review discussions.