Salesforce Program manager/Project Manager

Salesforce Program manager/Project Manager

Chicago - Illinois

Contract and full-Time Both is available

Job description

Lead discovery workshops and stakeholder interviews to understand business outcomes current processes pain points control data needs and adoption barriers

Document currentstate and targetstate processes business rules personas journeys use cases decision points exceptions and measurable outcomes

Translate business needs into epics features user stories acceptance criteria process flows field definitions data mappings and reporting requirements

Analyze requirements against Salesforce standard capabilities and work with the architect and developers to identify configuration customization integration and process-change options

Maintain a prioritized traceable and deliveryready backlog with clear scope dependencies assumptions risks and definition of ready

Facilitate requirement walkthroughs and refinement sessions with product architecture engineering testing and support stakeholders

Define functional requirements across accounts contacts leads opportunities campaigns cases tasks events email and calendar activities reports and dashboards

Support data discovery data mapping migration rules matching deduplication dataquality controls and business reconciliation

Capture requirements for Salesforce and Microsoft 365 or Outlook integration including eligibility matching exclusions failure scenarios reconciliation user visibility and support needs

Define rolebased access and business security requirements in partnership with platform architecture risk and compliance teams

Create test scenarios support system and integration testing coordinate user acceptance testing manage business defects and obtain acceptance evidence