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CRM & Marketing Automation Specialist

Kaizen Soft Solutions, LLCChicago, IL🇺🇸United StatesPosted Sep 15, 2026

Why This Role Stands Out

This hybrid role offers a fantastic opportunity to shape customer journeys and leverage cutting-edge marketing automation tools within a reputable company. If you're a technically curious, hands-on specialist with a passion for optimizing automated workflows and a knack for cross-functional collaboration, you'll thrive here. Apply now to advance your career in CRM and marketing automation!

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Chicago, IL, United States
Posted
2 days ago
Marketing Automation

Job Description

Position: CRM & Marketing Automation Specialist

Location: Chicago, Illinois - Hybrid - Locals 
Duration: Long Term
Experience: 8+ years

Visa: s

 

 

Job Description

• Build and manage automated customer journeys across CRM and marketing platforms, including lead nurturing, customer engagement, retention, re-engagement, and trigger-based communications using Relcu, Iterable, CXone, and Workato.

• Building journeys means installing email templates in the marketing automation platform and setting triggers.

• Configure and administer low-code/no-code CRM and marketing workflows, using drag-and-drop tools to manage routing rules, triggers, campaigns, audience segmentation, business logic, notifications, and other workflow automations without requiring traditional software development.

• Create and maintain integrations and webhook-driven processes between CRM, marketing, contact center, and other business applications; understand basic concepts such as APIs, webhooks, field mapping, triggers/actions, JSON payloads, and system-to-system data flows.

• Partner with Marketing, Sales Operations, Product, and Technology teams to translate business requirements into scalable automated journeys and workflows, troubleshoot issues, test changes, document processes, and continuously improve the end-user and customer experience.

• Monitor and optimize automation performance, including journey execution, message delivery, workflow failures, data quality, conversion performance, and customer engagement; identify opportunities to simplify processes and increase automation.

Roles & Responsibilities

• Ideal candidate is technically curious and hands-on, with experience administering CRM, marketing automation, customer engagement, or integration platforms. Experience with Relcu, Iterable, CXone, Workato, or comparable platforms is strongly preferred. This role is U.S. based, with preference for candidates comfortable working in a fast-paced, cross-functional environment.

 

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