Support Technician

 

About Samsung KX:
Samsung KX was launched, in collaboration with Stellar Global, in 2019. Based in Kings Cross, London, Samsung KX is their impressive flagship European brand experience space and Stellar is responsible for managing and developing its exceptional people. Designed to give guests the ultimate immersive brand experience, Samsung KX is a place where people are invited to discover, interact with and learn new skills in a dynamic environment through a range of workshops, events and performances together with local community partners.

As a Support Technician you will be involved in the entire repair journey; from the moment the front of house specialist books in a device by responsibly managing stock and part orders, correctly diagnosing faults, conducting Level 2 repairs with 100% functionality, ensuring real time service tracking against KPI, performing in/out quality controls and completing out of box checks. Your role will have a strong focus on repair technology, and you will be responsible for the second part of the customer’s repair journey. Whilst working in collaboration with an enthusiastic team you will develop your skills in troubleshooting, level 1 and level 2 repairs, back of house admin, stock management and customer communication.

 

By working effectively with your team and managing the repair journey you will contribute to the team's repair KPIs. You will furthermore be responsible for determining the warranty status of devices and provide insurance possibilities for out of warranty repairs. You will need to log claims in our own systems and take payments where warranty has expired. You will carry the responsibility for ensuring repairs always happen to the highest standards and that the stock is sufficient to enable yourself and the team to do so.