Service Technician I

Service Technician I | Middletown, CT, United States | On-site This employer is a world-leading provider of integrated security solutions, dedicated to protecting, connecting, and optimizing businesses globally. With a strong commitment to client experience and a focus on innovation, they leverage their extensive network of colleagues, knowledge, and technology to deliver comprehensive health, safety, and security solutions. The Role • Respond to trouble tickets to ensure application uptime and system performance. • Diagnose and resolve application and system issues, working both independently and collaboratively. • Execute preventative maintenance tasks to maximize application availability and identify potential system faults. • Perform routine configuration changes, including user permissions and application settings. • Document all system modifications meticulously through a digital change control tracking system. • Conduct pre-deployment end-to-end testing for upgrades and major modifications, as well as perform on-site installations. What You'll Need • High School diploma or equivalent required. • Experience installing and troubleshooting low voltage equipment. • Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms. • Working knowledge of network communications and IP addressing. • Proficiency in Microsoft Office Suite. • Excellent problem-solving, analytical, communication, and time management skills. What's On Offer • Paid company training and educational assistance. • Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance, plus a 401K with a 60% match. • Paid time off, including vacation, holiday, and sick time. • Growth opportunities, company vehicle, laptop, cell phone, and employee discounts. Apply via Haystack today!