INBOUND SALES REPRESENTATIVE

Benefits

Health insurance
Opportunity for advancement
Paid time off
Training & development
401(k)
Bonus based on performance
Competitive salary
INBOUND SALES REPRESENTATIVE – CUSTOMER SOLUTIONS
Mister Sparky of South Texas
San Antonio, TX | Full-Time
$25 PER HOUR + COMMISSION OPPORTUNITY
YOUR PERFORMANCE CAN DIRECTLY INCREASE YOUR EARNING POTENTIAL. This isn't a traditional call-center job. You're not simply answering phones, taking messages, and moving to the next call. You're the link between the homeowner who needs help and the electrician who can provide it.

Mister Sparky of South Texas is looking for an
Inbound Sales Representative (ISR) who can listen to customers, understand their electrical concerns, educate them on their options, and connect them with the right service solution. If you can build trust over the phone, ask the right questions, communicate clearly, and turn a customer concern into a scheduled service opportunity, this role gives you the opportunity to earn more based on your performance.
⚡ WHO WE ARE
Mister Sparky of South Texas serves homeowners throughout South Texas with professional electrical services.

We're building an organization around integrity, accountability, exceptional customer service, and continuous growth. Our electricians are the experts in the field. Your job is to make sure the customer gets connected to the right expert at the right time. You don't need to be an electrician. You do need to be someone who can listen, learn, educate, and help customers make informed decisions. WHAT YOU'LL OWN
CUSTOMER CONNECTION
You'll be one of the first people a customer interacts with when they need electrical help.

Answer inbound calls from homeowners
Listen carefully to understand the customer's concern
Ask questions to identify the customer's needs
Gather accurate information about the electrical issue
Educate customers about potential electrical concerns
Explain why certain electrical issues may require professional attention
Recommend the appropriate next step
Schedule qualified service opportunities for our electricians
Set clear expectations for the customer's appointment
Provide a professional experience from the first conversation
INBOUND SALES & REVENUE
This isn't about convincing someone to buy something they don't need.

It's about helping a customer understand what they need and connecting them with the professional who can help.

You'll have opportunities to

Convert inbound calls into qualified service appointments
Identify additional customer needs through effective questioning
Explain available service options
Help customers understand the value of professional electrical service
Overcome reasonable customer concerns and objections
Create urgency when an electrical concern may present a safety issue
Recommend appropriate service based on the customer's situation
Maximize opportunities already coming through our inbound channels
Track customer interactions and outcomes
Contribute directly to company revenue and customer satisfaction
When you help more customers get the right solution, your performance has the opportunity to increase your earnings.

YOU DON'T NEED TO BE AN ELECTRICIAN
You will receive training on our services, processes, systems, and basic electrical concepts. You don't need to diagnose electrical problems yourself. That's what our electricians do. You need to understand enough to have an intelligent conversation with the homeowner, ask the right questions, and explain why getting a qualified electrician involved may be the appropriate next step. Think of yourself as the bridge between the customer and the electrical expert.

THIS IS NOT A HIGH-PRESSURE SALES JOB
We don't want you pressuring customers into work they don't need. You're not a pushy salesperson. You're the expert's connection to the customer. Your role is to:
Understand what's happening. Educate the customer. Explain why it matters. Recommend the appropriate next step. Connect the customer with the right electrician. The goal is to help homeowners make informed decisions about the electrical safety and functionality of their homes. WORK WITH THE FIELD TEAM
Your success depends on your ability to work well with our electricians and operations team.

You'll help create a smooth transition from the customer's first phone call to the technician's arrival. Coordinate with dispatch
Provide technicians with accurate customer information
Document customer concerns clearly
Communicate appointment expectations
Maintain accurate customer records
Follow established processes
Communicate changes or issues to the appropriate team members
Help create a consistent customer experience
WHO WE'RE LOOKING FOR
We're looking for someone who knows how to communicate with people and enjoys solving problems.

You could come from

Inbound sales
Inside sales
Call center
Customer service
Home services
Hospitality
Retail sales
Appointment setting
Insurance
Telecommunications
Automotive
Other customer-facing environments
You could be a strong fit if you:
Have customer service, sales, call center, or related experience
Communicate clearly and professionally
Listen before making recommendations
Ask effective questions
Can explain information in a way customers understand
Are comfortable discussing money and service options
Can handle objections without becoming pushy
Learn new products and services quickly
Are comfortable using computers and CRM systems
Can manage multiple customer needs throughout the day
Are dependable and consistent
Take ownership of your results
Want your performance to influence your earning potential
EDUCATION & EXPERIENCE
High school diploma or equivalent preferred
Previous customer service, sales, call center, or home-services experience preferred
Electrical industry experience is a plus but not required
Training provided on Mister Sparky services and processes
THIS IS PROBABLY NOT FOR YOU IF...

You want a job where you simply answer phones
You don't enjoy talking with customers
You don't like asking questions
You avoid sales conversations
You become uncomfortable discussing money or service options
You don't want your performance connected to your earning potential
You struggle with accountability
You resist learning new systems or technical information
You prefer to work without measurable goals
You aren't interested in helping customers find solutions
YOUR EARNING OPPORTUNITY
$25 PER HOUR BASE PAY
PLUS COMMISSION OPPORTUNITY
Your hourly pay provides a dependable base.

Your commission opportunity gives you the ability to increase your earnings based on performance. The more effectively you help customers, create qualified service opportunities, and contribute to revenue, the greater your earning potential can be. Commission is based on the company's established performance and compensation plan. Your income doesn't have to stop at your hourly rate.

WHAT YOU GET
$25 per hour base pay
Commission opportunity based on performance
Paid time off
Health insurance
Dental insurance
401(k)
Training on electrical services and customer solutions
Ongoing sales and customer-service development
Consistent inbound customer opportunities
Professional tools and technology
Support from dispatch, operations, and field technicians
WHY JOIN THE APEX TEAM? You won't be thrown into a call center and left to figure everything out.

You'll have

Consistent inbound customer opportunities
Quality leads
Clear expectations
Defined processes
Training and coaching
Strong operational support
Access to experienced field professionals
Performance-based earning opportunity
Opportunities to develop professionally
A team focused on growth
We're building an organization that wants to become
#1 in the Mister Sparky franchise system. We want people who want to grow with us. YOUR CAREER PATH
This position can be more than a call-center job.

As you develop your knowledge, customer skills, and sales performance, opportunities may expand into additional responsibilities within
Sales, Customer Experience, Operations, or Leadership. The goal is to develop people who can take on more responsibility as the company grows. Inbound Sales → Senior ISR → Sales/Customer Experience Leadership
Your exact career path will depend on performance, capability, and available opportunities. THIS IS YOUR OPPORTUNITY
If you're looking for a traditional call-center job where you:
Answer the phone. Take a message. Move to the next call.

This probably isn't it. But if you're ready to

Talk to customers. Solve problems. Learn a new industry. Help homeowners make informed decisions. Connect customers with skilled electricians. Drive service opportunities. Earn $25 per hour plus commission opportunity. And build toward something bigger... We want to meet you. JOIN THE APEX TEAM
Apply today and show us what you're capable of. OUR HIRING PROCESS
Apply — about 5 minutes
Complete a 15-minute questionnaire
Phone interview
In-person interview
Ride-along
We move fast. You could be interviewing within a few days.

Job Type

Full-Time
Hours:
40 hours/week
Experience:
Customer service, sales, call center, or related experience preferred