Incident Response Lead Boise - ID - Idaho

100% ONSITE ROLE

Incident Response Delivery Lead

Strong Problem Management experience, preferably within an ITIL-based environment

Experience working across Incident, Problem, and Change Management

Strong analytical and structured problem-solving capability

Ability to take an ambiguous problem and develop a structured path to resolution

Demonstrated ability to drive actions across multiple teams without direct authority

Strong ownership and follow-through

Ability to personally execute work, not simply coordinate meetings and report status

Ability to develop clear executive-level status, risk, action, and decision materials

Strong written and verbal communication skills

Experience working within a large, complex enterprise technology environment

Role Descriptions:

Coordinate program activities, milestones, dependencies, risks, and actions

Drive follow-up and closure of corrective and preventative actions

Coordinate readiness exercises and resulting remediation activities

Maintain alignment across teams where actions have cross-functional dependencies

Prepare concise program status, risks, decisions, and escalation materials

Support improvement activities across the Incident Management process

Analyze trends and recurring operational issues

Coordinate improvement actions across teams

Drive identified actions through completion

Skills: Incident Management

Experience Required: 6-8