Patient Service Representative

• Location: Baltimore, MD
• Facility: St. Agnes Healthcare
• Department: Patient Access Admitting
• Schedule: Days | Full-time

• Champion the Patient Experience: Provide a warm, professional welcome for every visitor, guiding them through the check-in/out process and ensuring their records are accurate and up-to-date.
• Navigate the Care Journey: Proactively manage schedules, confirm appointments, and handle medical record requests to keep our clinical team and patients perfectly in sync.
• Provide Financial Clarity: Assist patients by verifying insurance authorizations and precertifications ahead of time, then help them navigate co-payments and billing questions with transparency and empathy.
• Ensure Accuracy & Flow: Maintain the heartbeat of the office by submitting daily service charges, reconciling deposits, and providing the essential clerical support that keeps our environment organized and welcoming.

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.