Salesforce Administrator

Summary:

The Salesforce Administrator is responsible for administering, maintaining, and enhancing Liaison’s internal corporate Salesforce organization. Reporting to the Director of IT and Information Security, this role works closely with business stakeholders and internal technology teams to support the effective use, stability, security, and ongoing improvement of the Salesforce platform.

The Salesforce Administrator translates approved business requirements into practical Salesforce solutions, with responsibilities spanning platform configuration, declarative automation, data management, reporting, user support, and release coordination. The role also partners with IT, Information Security, developers, and application owners to support integrations, access management, platform security, and troubleshooting.

This position requires a strong working knowledge of Salesforce administration, sound technical judgment, and the ability to manage competing priorities while delivering reliable solutions that support business operations. The Administrator will also contribute to documentation, user enablement, and continuous improvement of the platform.

Key Responsibilities:

• Administer user licenses, roles, profiles, permission sets, and public groups in coordination with IT.
• Configure and maintain custom objects, fields, page layouts, record types, and settings to meet approved business requirements.
• Gather and document stakeholder requirements, assess impacts, and coordinate testing and business approval.
• Resolve Salesforce support requests, troubleshoot issues, and promote user adoption.
• Collaborate with the internal Salesforce governance team to prioritize requests and enhancements for the corporate org.
• Provide user training and maintain training materials, configuration documentation, and operational procedures.
• Maintain data quality through validation rules, duplicate management, and controlled data imports, exports, and cleanup.
• Create and maintain reports and dashboards to support business needs.
• Monitor org health, manage sandboxes, and coordinate testing and deployment of platform releases, configuration changes, and managed-package updates.
• Maintain Salesforce-side integration configurations and troubleshoot synchronization issues in collaboration with IT, developers, and vendors.
• Design, maintain, and troubleshoot Salesforce Flow automations; coordinate custom-code changes with developers.
• Maintain Salesforce security settings and access controls, including permissions and sharing rules; assist with access reviews, monitoring, and audit requirements in coordination with IT and Information Security.
• Monitor storage, API usage, and license consumption, including Experience Cloud login allocations.
• Support Salesforce backup and recovery procedures and maintain documentation for operational continuity.
• Support AI readiness through data quality improvements, access reviews, and evaluation of approved AI capabilities.
• Monitor consumption-based feature usage and costs, report utilization, and identify opportunities for optimization within approved budgets.

Position Requirements:

• Bachelor's degree from an accredited college or university or equivalent relevant professional experience.
• 4+ years of hands-on Salesforce administration experience, including configuration, Flow, data management, reporting, and release management.
• Working knowledge of Salesforce security, access controls, monitoring, and audit capabilities.
• Experience troubleshooting integrations and collaborating with IT, developers, and vendors.
• Excellent verbal and written communication skills, including the ability to document solutions and train users.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into practical technical solutions.
• Ability to work independently, prioritize competing demands, and build effective stakeholder relationships.
• Salesforce Administrator certification, familiarity with Salesforce AI capabilities, and higher-education experience preferred.
• Demonstrated integrity, accountability, and alignment with Liaison’s core values.