Service Technician I

Service Technician I | Terryville, CT, United States | On-site

A world-leading provider of integrated security solutions is seeking a Service Technician to join their dedicated team. This organization is committed to protecting, connecting, and optimizing businesses worldwide, leveraging advanced technology and a global network of over 13,000 colleagues. They pride themselves on delivering an unparalleled client experience and fostering a culture of integrity, vigilance, and helpfulness.

The Role

• Respond to trouble tickets to ensure application uptime and system performance.
• Diagnose and resolve application issues, working individually and as part of a team.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes, including user permissions and application settings.
• Document all system modifications accurately using a digital change control system.
• Produce quality technical documentation for both technical and non-technical audiences.

What You'll Need

• High School diploma or equivalent.
• C-5 Limited Electrical Contractor or C-6 Limited Journeyperson License.
• Experience installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion, and fire alarm systems.
• Working knowledge of network communications and IP addressing.
• Strong written and verbal communication skills, problem-solving abilities, and time management.

What's On Offer

• Paid company training and educational assistance.
• Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance.
• 401K with a 60% match up to 6% of salary.
• Paid time off and exceptional growth opportunities.
• Company vehicle, laptop, and cell phone provided.

Apply via Haystack today!