Why This Role Stands Out
This hybrid role offers a fantastic opportunity to drive significant improvements in employee technology experiences and service delivery, shaping the future of tech support through innovation and automation. You'll thrive here if you're a data-driven leader passionate about operational excellence and fostering a positive team environment, so we encourage you to apply and explore this exciting path.
Quick Overview
Job Description
Insignia Financial is seeking a Service Experience & Optimisation Manager to lead our frontline technology support, delivering operational excellence and service transformation across the business. You will guide a team of Technology Analysts, shaping knowledge management, automation and self-service initiatives to improve employee experiences.
You will partner with Technology and wider business stakeholders to drive improvements, leveraging data-driven insights and a proactive, employee-centred
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