Quick overview
Salary$19 - $21/hr
SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationCarlton, United States
Microsoft OutlookBackground ChecksComplianceFLSA
Job description
Division/Department: Black Bear Casino Resort – Surveillance
Location: Black Bear Casino Resort - Onsite
Reports To: Surveillance Manager
Probationary Period: 90 days – Full time
FLSA Status: Non-Exempt (hourly)
Classification: Class A Gaming Licensure
Driver’s License: Level 0 - No Driver’s License Required.
Rate of Pay: $18.95 -$21.32 per hour
- Operates and monitors electronic surveillance equipment, including CCTV cameras, recording devices, door access systems and associated software systems.
- Monitors and observes multiple areas of the Casino simultaneously to ensure compliance with regulations, laws, policy, procedures, safety and security.
- Maintains complete familiarity with current regulatory requirements and all appropriate department procedures.
- Reports suspicious or unusual behavior to appropriate authorities.
- Records and maintains accurate logs of all activities in the surveillance area.
- Prepares necessary reports, relating to all incidents encountered, in a manner acceptable for outside distribution.
- Maintains up-to-date and current information on known cheaters, advantage play and scams, and/or methods to achieve these. Ensures knowledge of all casino games (table games, slots, pull tabs, bingo, etc.) is current and up to date.
- Monitors all areas of facility to identify suspicious or unusual behavior.
- Documents all Casino actions requested by management. Documents all infractions. Conducts random or special surveillance when requested. Documents illegal activity (recorded and/or written).
- Coordinates with security personnel to ensure the safety of individuals and property.
- Cooperates and interacts with all departments when necessary. Interacts with special forces when needed as well as other casinos.
- Records all transactions regarding money.
- Research necessary video and written documents when needed.
- Remains alert to all possibilities and makes suggestions referring to final judgment to supervisor(s). When necessary, assumes the Surveillance Operator 2 position.
- Appropriate work attire is required.
- Must attend all mandatory department trainings.
- Must attend all required Title 31 and/or SAR training.
- Ensures confidentiality of financial records and all records for employees and/or clients.
- Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
- Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.
- Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.
- Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.
- Maintains a clean and organized work area.
- Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.
- No Driver’s License Required.
- Knowledge of surveillance systems and equipment (camera, recording devices, computers, etc.) is preferred.
- Excellent observation skills along with the ability to remain focused for extended periods of time are required.
- A strong knowledge and understanding of the laws of the United States and State of Minnesota is preferred.
- Knowledge of computer applications including word processing, database entry and usage, spreadsheets and Microsoft Outlook is required.
- Must be certified in blackjack within 90 days of hire date is required.
- The ability to work under stressful situations is required.
- A willingness to learn and adaptability are required.
- The ability to take and follow directions is required.
- Operations are conducted seven days a week; 24 hours a day; and on holidays.
- Ability to communicate effectively orally and in writing is required.
- Ability to work independently and establish priorities is required.
- Attention to detail and accuracy is required.
- Ability to establish professional and harmonious working relationships on all projects and with all parties involved.
- Subject to testing in accordance with the Fond du Lac Employee Drug and Alcohol Policy.
- Subject to pre-employment and annual background checks.
- The ability to lift and carry up to 20 pounds is required.
- Prolonged sitting, with some lifting and walking is required.
- Subject to outside and inside environmental conditions, including work in a smoking environment.
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