Inside Customer Service & Sales Support Representative

York Factory Direct Stores offer the full lineup of York, Guardian, and Hitachi HVAC Products. York FD stores provide high quality and expedient delivery of the company's full line of residential and commercial HVAC ducted and ductless systems, Source One Parts, supplies and components. You will represent one of the leading brands in the HVAC distribution channel for York Factory Direct promoting York & Hitachi's portfolios to assigned accounts. You will also become a member of a highly motivated, winning team, fostering an goal driven and positive culture.

The CSR plays a critical role in driving revenue and margin growth across residential and light commercial HVAC equipment and supply sales. This position partners closely with assigned House Accounts and York Dealers, proactively building and maintaining long‑term customer relationships while delivering exceptional service and sales support. The CSR manages and coordinates job orders, including order entry, delivery coordination, and ongoing customer communication.

The role is responsible for processing warranty, returns, damaged equipment, hot shot orders and daily customer interactions, while providing product selection guidance, quoting, and order processing. In addition, the CSR serves as a resource within the team, managing workflow, managing SOP's, dealer inventory, while assisting with billing and accounting for our customers.

Order entry and shipment tracking
Post-sale support as required
Facilitate product returns and train customers on warranty processing
High School Diploma or equivalent
~3+ years of customer service experience
Proficiency with Windows and Microsoft Office applications
Experience using Salesforce or similar CRM platforms
Strong numerical aptitude, including calculations related to discounts, freight, and margin analysis
Demonstrated ability to solve practical problems, develop sustainable solutions, and communicate outcomes effectively to customers

Equal Opportunity Employer, including disability / veterans

• Bosch adheres to Federal, State, and Local laws regarding drug-testing. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection.