Field Service Representative

Veolia group aims to be the benchmark company for ecological transformation. In 2022, with nearly 220,000 employees worldwide, the Group designs and provides game-changing solutions that are both useful and practical for water, waste and energy management. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and replenish them. In 2021, the Veolia group supplied 79 million people with drinking water and 61 million people with wastewater service, produced nearly 48 million megawatt hours of energy and treated 48 million metric tons of waste. Veolia Environment (Paris Euronext: VIE) generated consolidated revenue of €28.508 billion in 2021. www.veolia.com
 

Job  Summary:

We are seeking a qualified and experienced Field Service Representative. The role is critical for managing and supporting our Marine Tank Farm (MTF) and Closed-Loop business segment. The successful candidate will be responsible for ensuring high service standards, minimizing downtime, and maintaining strong customer relationships.

Essential Responsibilities / Expectations:

• Customer service: Provide support to customers in external facilities, and ensure customer satisfaction
• Installation, repair, and maintenance: Install, repair, maintain, and test equipment at the site
• Troubleshooting: Identify and resolve issues
• Reporting: Generate service reports
• Safety: Responsible for complete EHS activities at the Customer site
• Compliance: Adhere to company rules and regulations
• Teamwork: Collaborate with colleagues and share information
• Equipment management: Maintain tools and equipment
• Training: Teach customers on Water treatment chemicals
• Flexibility: Adjust plans and asset allocation as needed
• Leadership: Guide, motivate, and manage a team of technicians

Key Skills Required

• Troubleshooting at site: Diagnose and resolve technical, mechanical, and chemical issues at site to ensure continued functionality and system reliability.
• Customer Support: Provide technical assistance, guidance, and training to clients on chemical treatment and system operation with best practices. 
• Documentation: Accurately document all service, and daily/weekly and monthly reports related  activities in detailed. 
• Performance Monitoring: Monitor and analyze equipment performance, implementing strategies to improve reliability and efficiency. 
• Collaboration: Work closely with other engineers, technical staff, support function and technical team to resolve complex problems and enhance service quality. 
• Safety Compliance: Ensure all work complies with relevant health, safety, and regulatory standards. 
• Inventory Management: Manage the inventory of chemical stock at site and share input for timely shipment to avoid any surprise 

Experience Required: 3 to 8 years

 B.Sc./M.Sc./ B.Tech./Diploma (Chemical)

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.