Quick overview
Job description
Race & Sports Bar Host/Cashier
Description:
The Race & Sports Book Host serves as a primary point of contact for guests, creating a welcoming, organized, and efficient arrival and seating experience. The Host greets and assists guests, manages reservations and waitlists, coordinates seating based on availability and guest preferences, and communicates with the service team to support smooth guest flow throughout the Race & Sports Book. This role provides accurate wait-time and property information, responds to guest needs and special requests, and helps ensure a positive experience from arrival through departure.
Greet all guests entering the Race & Sports Book in a warm, professional, and timely manner.
Manage the seating chart and waitlist for the outlet, using the property booking platform to track reservations, table/seat availability, and guest wait times.
Seat guests according to established rotation and seating procedures, balancing guest preferences with operational flow.
Provide guests with accurate estimated wait times and communicate updates when seating is not immediately available.
Accommodate special seating requests whenever possible while maintaining fair and efficient guest flow
Serve as a liaison between guests, beverage team members, and management by communicating guest preferences, VIP information, and service needs.
Communicate with beverage servers and bartenders regarding seating assignments, large parties, and VIP guests
Monitor the entrance and seating area throughout the shift to ensure timely turnover and guest satisfaction.
Answer guest questions regarding wait times, seating availability, and general property information, or direct guests to the appropriate resource.
Maintain accurate records of guest counts, wait times, and seating activity as required.
Notify management of any guest concerns, disputes, or service issues requiring escalation.
Maintain a clean, organized host stand/entrance area.
Adhere to all property, gaming, and alcohol service policies at all times.
Qualifications:
Must be at least 21 years of age.
Prior experience as a host, hostess, or in a guest-facing hospitality role preferred.
Ability to use a computer-based booking/reservation platform accurately and efficiently.
Strong verbal communication and interpersonal skills.
Ability to stand and walk for extended periods and work in a fast-paced, high-traffic environment.
Ability to work flexible hours, including nights, weekends, and holidays as scheduled.
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