Customer Service Representative - Onsite

𝐓𝐢𝐭𝐥𝐞: Customer Service Representative - Onsite

𝐌𝐚𝐧𝐝𝐚𝐭𝐨𝐫𝐲 𝐬𝐤𝐢𝐥𝐥𝐬:

customer service,

Commercial P&C Underwriting CSR, Commercial P&C insurance,

insurance,

Data Analysis,

computer applications, Microsoft Office, Microsoft Word, PowerPoint,

billing complaints, exchanging merchandise, refunding money, adjusting bills,

claim investigation results, planned adjustments, recording details of inquiries, complaints, comments,

𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧:

Summary:

The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

Refer unresolved customer grievances to designated departments for further investigation.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

Solicit sale of new or additional services or products.

Skills:

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

Previous experience with computer applications, such as Microsoft Word and PowerPoint.

Education/Experience:

High school diploma or GED required.

5-7 years customer service related experience required.

Additional Role Details:

Commercial P&C Underwriting CSR background preferred.

Education & Experience Required:

Years of experience: 10+ years customer service -related experience required.

-2 years of insurance related experience

Degree requirement: High school diploma or GED required. (College degree preferred).

Do you accept internships as job experience: No

Are there past or additional job titles or roles that would provide comparable background to this role: Underwriting Assistant, Customer Service Representative

Top 3 Skills

1. Attention to detail

2. Quick learner

3. Team oriented

Technical Skills

(Required)

Data Analysis.

Ability to accurately document and record customer/client information.

Previous experience with computer applications, such as Microsoft Office.

(Desired)

Prior Commercial P&C insurance experience

Soft Skills

(Required)

Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.

Ability to work independently and manage one’s time.

Effective Communication.

Problem Solving.

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐃𝐞𝐭𝐚𝐢𝐥𝐬 :

Account co-ordinator: Sridharan Marimuthu

VIVA USA INC.

3601 Algonquin Road, Suite 425

Rolling Meadows, IL 60008