Remote Support Engineer

VRS RecruitmentLivingston, West Lothian🇬🇧United KingdomPosted 5 Oct 2026

Why This Role Stands Out

Advance your career as a Remote Support Engineer with a leading global scientific solutions provider, offering excellent opportunities for skill development and growth within a supportive team. You'll thrive in this role if you have a strong scientific background and enjoy troubleshooting complex instrumentation, with the flexibility of remote work and occasional travel. Apply now to join a company that is enabling critical advancements in science and healthcare.

Quick Overview

Seniority

Mid Senior

Employment type

Full Time

Work mode

Remote

Location

Livingston, West Lothian, United Kingdom

Posted

2 days ago

Job Description

Our client is a global provider of scientific solutions, helping laboratories around the world enable advancements in many areas such as pharmaceutical, food, environmental and healthcare.

We are looking for a Remote Service Engineer to join their team providing first line technical support to customers across the UK & Europe.

Key responsibilities will include:

Provide first point of contact for HPLC, GC-MS instrument repairs, resolving issues via telephone and video call
For any escalated issues you will work closely with the Field Service team helping to organise site visits and bringing them up to speed on the instrument issues
Travel on-site with the Field Service teams for installations and training
Identify areas for process / product improvement

To be considered for this position you will have/be:

BSc, MSc in a relevant Scientific field
Experience troubleshooting & maintaining complex scientific instrumentation
Knowledge of HPLC, GC, MS instruments and associated software
A minimum of 2 years’ experience in a scientific or field service environment
Comfortable with occasional travel (~20%)
Excellent communication skills and ability to work well with customers in challenging situations

This is a great opportunity to step into the world of Field Service and join a team that will provide you with extensive support, training and opportunities to grow your career.

Apply now to learn more about this opportunity!

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