Senior Citrix Infrastructure Engineer

Seeking a Senior Citrix Infrastructure Engineer with experience supporting and maintaining Citrix Virtual Apps and Desktops (CVAD) environments.

Key duties and responsibilities

• Administering and supporting the Department's Citrix remote access and virtual application delivery environment;
• Investigating technical issues and providing solution options to stakeholders and project teams;
• Supporting the configuration, maintenance and enhancement of Citrix platforms and associated infrastructure;
• Monitoring platform performance, service health and system availability and addressing identified issues;
• Implementing platform updates, security improvements and vulnerability remediation activities;
• Supporting change, release and deployment activities across development, test and production environments;
• Managing and maintaining Citrix policies, system configurations and supporting infrastructure components;
• Developing and maintaining technical documentation, operational procedures and knowledge articles, ensuring they are stored in the Department's recordkeeping repository;
• Providing technical advice and guidance to project teams, business stakeholders and support staff;
• Contributing to platform upgrades, service improvements and infrastructure modernisation

• Supporting incidents, problem and changing management activities to maintain reliable service delivery;
• Liaising with project teams, business stakeholders, service providers and other ICT teams to support operational and project outcome

The Specified Personnel will also be responsible for producing the following deliverables, including but not limited to:

• Solution designs and implementation plan
• Configuration, testing and validation documentation
• Operational procedures and support guidance
• Technical training and knowledge transfer materials
• Citrix knowledge base content, including
  • Standard operating procedures
  • Support and troubleshooting guides
  • Configuration and administration documentation
  • Platform maintenance and operational support articles.
• Implementation, upgrade and transition plans where required
• Status reports, risk assessments and technical recommendations
• Documentation to support ongoing operations and service continuity.

Additional services Technical skills

• Core Systems - Citrix Virtual Apps and Desktops (CVAD), StoreFront, Dire(Workspace, Provisioning server (PVS) and associated policies.
• MOE - MOE based on Windows 11 for virtual desktops and Microsoft Server OS for published apps and associated policies.
• Core Networks - Application Delivery Controller (ADC) and a Web Application Firewall (WAF) and integration with Multi-factor Authentication (MFA).
• FSLogix, App-V, Microsoft Defender, and Citrix Profile Management.

This role will provide specialised technical skills necessary to support the Department's remote access services and address the growing demand for secure, reliable and accessible connectivity for departmental staff and supported agencies. The role will administer, support and enhance the Citrix environment, resolve complex technical issues, and implement service improvements to meet business and operational requirements. The Citrix Engineer will be instrumental in maintaining platform stability, supporting project delivery, and ensuring remote access services continue to meet the needs of business areas, project teams, other government agencies and the Department.

Essential criteria

• Capacity management level 4 - Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures. Applies techniques to control the demand upon a particular resource or service. Contributes to capacity modelling and planning. Supports the design of service component capacity.
• IT Infrastructure level 4 - Provides technical expertise to enable the correct application of operational procedures. Contributes to the planning and implementation of infrastructure maintenance and updates. Implements agreed infrastructure changes and maintenance routines. Uses infrastructure management tools to determine load and performance statistics. Configures tools and/or creates scripts to automate the provisioning, testing and deployment of new and changed infrastructure. Maintains operational procedures and checks that they are executed following agreed standards. Investigates and enables the resolution of operational issues. Provides reports and proposals for improvement, to specialists, users and managers.
• Problem management level 4 - Initiates and monitors actions to investigate and resolve problems in systems, processes and services. Determines problem fixes and remedies. Collaborates with others to implemented agreed remedies and preventative measures. Supports analysis of patterns and trends to improve problem management processes.
• Programming/software development level 3 - Designs, codes, verifies, tests, documents, amends and refactors moderately complex programs/scripts. Applies agreed standards and tools to achieve a well-engineered result. Monitors and reports on progress. Identifies issues related to software development activities. Proposes practical solutions to resolve issues. Collaborates in reviews of work with others as appropriate.
• Systems design level 5 - Designs large or complex systems and undertakes impact analysis on major design options and trade-offs. Ensures that the system design balances functional and non-functional requirements. Reviews systems designs and ensures that appropriate methods, tools and techniques are applied effectively. Makes recommendations and
• assesses and manages associated risks. Adopts and adapts system design methods, tools and techniques. Contributes to development of system design policies, standards and selection of architecture components.
• Systems installation and removal level 5 - Takes responsibility for installation and/or decommissioning projects. Provides effective team leadership, including information flow to and from the customer during project work. Develops and implements quality plans and method statements. Monitors the effectiveness of installations and ensures that appropriate recommendations for change are made.

Desirable criteria

• Experience supporting and maintaining Citrix Virtual Apps and Desktops (CVAD) environments, including virtual desktop, application delivery and profile management services.
• Experience administering and troubleshooting Citrix infrastructure, including StoreFront, Provisioning Services (PVS), Workspace and associated security and access controls.
• Experience working with infrastructure, network, cyber security and project teams to support platform stability, service improvements and technology lifecycle activities.

Contract: Untill 30 June 2027 with 2 x 12 months extension option

Security Required: NV2 Security Clearance required

Location - ACT, NSW, SA and Hybrid

Closing date: Tuesday 20 October 2026

Call Joanne Finchett on or email for any further information