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Technical Support Analyst 4 - IN PERSON IVs Required

V-Soft Consulting Group, IncRichmond, VA🇺🇸United StatesPosted 15 Jul 2026

Why This Role Stands Out

This onsite Technical Support Analyst role offers a fantastic opportunity to leverage your extensive experience with complex systems and regulatory applications to provide critical support to users. You'll thrive here if you have a proven track record in customer service and a talent for translating technical information into clear guidance, and we encourage you to apply and join a dynamic team.

Quick Overview

Work Type
On Site
Level
Mid Senior

Job Description

Technical Support Analyst 4 (Onsite)
Primary Location: Richmond, Virginia

V-Soft Consulting is currently hiring for a Technical Support Analyst 4 for our premier client in Richmond, Virginia.

Education and Experience »
  • Strong customer service skills, with the ability to remain patient, clear, and solution oriented when assisting users of varying technical abilities.
  • Demonstrated customer service experience, preferably in a technical support, help desk, or application support environment.
  • Experience providing customer or technical support for SaaS or low code/no code applications (e.g., Salesforce, Appian, Microsoft Power Platform, ServiceNow).
  • Strong communication skills, with an ability to translate technical concepts into clear, user friendly guidance.
  • Experience supporting government, regulatory, or compliance driven applications preferred.
  • Detail oriented, organized, and capable of managing multiple requests simultaneously.
  • Familiarity with ticket management systems (e.g., ServiceNow, Jira, Freshdesk).
  • Ability to work independently while collaborating effectively with cross functional teams.
  • Experience in testing complex systems to determine that business needs are met.: 8 years.

WHAT YOU’LL DO:
Job Responsibilities:
  • Serve as the primary point of contact for end users seeking assistance with a regulatory case management or licensing application built on a low code platform.
  • Triage, diagnose, and resolve user reported issues, escalating to technical teams when needed.
  • Provide guidance on system functionality, workflows, form completion, and data entry best practices.
  • Document all requests, incidents, and resolutions in the organization’s ticketing system.
  • Assist with onboarding new users, including account access requests and orientation to system features.
  • Assist in updating and maintaining user-friendly support materials such as quick start guides, FAQs, and knowledgebase articles.
  • Conduct routine quality checks to validate system behavior and identify potential issues proactively.
  • Collaborate with business analysts and developers to communicate recurring issues and recommend improvements.
  • Support release cycles by helping test new features, documenting results, and guiding users through changes.
  • Ensure all support activities align with agency policies, regulatory requirements, and data security standards.

Interested?
Qualified candidates should send their resumes to

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit or call .

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Skills

Salesforce
Agile
Case Management
Compliance
Data Entry
Freshdesk
Help Desk
Jira
Onboarding
ServiceNow
Technical Support
Triage

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