MIT|PLK16235

Leads Operational Excellence and the Guest Experience:

• To ensure self and team handles all Guest concerns
• To responds to all Guest feedback with action plans to address opportunities
• To coach team on hospitality standards
• To communicate Guest feedback to the team and involve in action plans to resolve issues
• To empower the team to satisfy Guest needs and resolve concerns
• To ensures all training and reference materials are available and used by the team
• To execute processes that ensure the restaurant meets safety and sanitation standards
• To execute processes that ensure inside and outside cleanliness standards are met
• To ensure all shifts are appropriately staffed to achieve service with speed goals
• To handle all employee concerns with a sense of urgency
• To treat all team members fairly and with respect
• To provide coaching to team members to improve performance and ensure their growth.

Builds Team Talent:

• To recognize team members for demonstrating desired behavior and performance
• To ensure no team members is placed in position until all training is complete
• To provide regular communication to team including goals and results
• To use team member feedback to improve restaurant performance