Sr.Salesforce Administrator

Title-Senior Salesforce Administrator

Duration: Long Term

Location: Remote

Required skills:

• 12+ plus experience is required
• 5+ years of hands-on Salesforce administration experience in a complex enterprise environment.
• Demonstrated experience supporting Service Cloud, Experience Cloud and Marketing Cloud Account Engagement (Pardot).
• Ability to translate business needs into a Salesforce proof of concept, demo, gather feedback, and improve the solution through an iterative process.
• Ability to communicate with technical and nontechnical stakeholders.
• Strong experience with Flow automation, data management, integrations, troubleshooting and release/change management.
• Strong hands-on experience administering Salesforce security, users, profiles, permission sets, roles, sharing, objects, fields, record types, page layouts, Lightning pages, queues and other core configuration.
• Experience supporting Cases, queues, assignment/escalation rules, Email-to-Case, Knowledge, Omni-Channel, entitlements, service console and routing.
• Ability to administer customer/partner portals and sites, including users, profiles/permission sets, sharing, audiences, navigation, branding, Experience Builder and external-user security.
• Ability to perform imports/exports, mass updates, duplicate management, data cleanup and troubleshooting using tools such as Data Loader, Data Import Wizard and reports.

 Education

• Bachelor degree in business administration, information management, or comparable education (preferred)
• Salesforce certified platform administrator
• Salesforce certified service cloud consultant