Mobile Deployment Technician - Onsite

𝐓𝐢𝐭𝐥𝐞: Mobile Deployment Technician - Onsite

𝐌𝐚𝐧𝐝𝐚𝐭𝐨𝐫𝐲 𝐬𝐤𝐢𝐥𝐥𝐬:

mobile device deployment, iOS platforms,

Mobile Device Management, MDM platforms, Microsoft Intune, AirWatch,

end-user support, device scheduling, tracking, customer service,

device deployment projects, device lifecycle management, e-cycling processes,

Unified Endpoint Management, Endpoint MDM Deployment,

Evergreen Refresh program, IT security, seamless deployment,

𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧:

Position Overview

The client is seeking an Endpoint MDM Deployment Contractor to support the client’s Unified Endpoint Management (UEM) team. The contractor will play a critical role in the client’s Evergreen Refresh initiative, ensuring secure, efficient, and seamless deployment of mobile devices to the client end users. This individual will also serve as the first line of support for client-issued mobile devices.

Key Responsibilities

The Endpoint MDM Deployment Contractor will be responsible for, but not limited to:

Configuring and setting up mobile devices in alignment with the client’s Evergreen Refresh program.

Coordinating deployments of mobile devices to the client end users, including scheduling, logistics, and user handoff.

Receiving, processing, and tracking old devices for secure e-cycling and disposal according to the client policy.

Providing first-level support forbreak/fix issues, troubleshooting, and inquiries related to the client-issued mobile devices.

Collaborating with the Unified Endpoint Management team to ensure successful device transitions with minimal disruption to the client operations.

Maintaining accurate deployment, inventory, and support documentation.

Ensuring compliance with the client IT security standards and best practices during all deployment and support activities.

Qualifications

Required Skills/Experience

Hands-on experience with mobile device deployment and configuration, including iOS platforms.

Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, AirWatch, or similar).

Ability to provide effective end-user support with strong troubleshooting and problem-resolution skills.

Strong organizational skills for managing device scheduling, tracking, and handoffs.

Ability to work collaboratively in a team environment while providing excellent customer service.

Strong attention to detail and commitment to IT security practices.

Preferred Skills/Experience

Prior experience with large-scale device deployment projects.

Knowledge of County or government IT operations, policies, and security standards.

Familiarity with device lifecycle management and e-cycling processes.

Skill - Required / Desired - Amount of Experience

Hands-on experience with mobile device deployment and configuration, including iOS platforms. - Required - 3 Years

Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, AirWatch, or similar). - Required - 3 Years

Ability to provide effective end-user support with strong troubleshooting and problem-resolution skills. - Required - 3 Years

Strong organizational skills for managing device scheduling, tracking, and handoffs. - Required - 3 Years

Ability to work collaboratively in a team environment while providing excellent customer service. - Required - 3 Years

Strong attention to detail and commitment to IT security practices. - Required - 3 Years

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐃𝐞𝐭𝐚𝐢𝐥𝐬 :

Account co-ordinator: Binodh Thankappan

VIVA USA INC.

3601 Algonquin Road, Suite 425

Rolling Meadows, IL 60008