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Hybrid Escalations Analyst: ITSM & Live Troubleshooting

LEAP Legal Software, Inc.Sydney, Sydney🇦🇺AustraliaPosted 25 Sept 2026

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Sydney, Sydney, Australia

Job Description

LEAP Legal Software, Inc. in Sydney seeks a skilled IT support professional to join LEAP Dev and provide third-level support for local regions. You will work closely with second-level teams, escalate accurately, and help drive high-quality incident resolution.

You will own incidents end-to-end, troubleshoot live client environments, coordinate with third-party providers, and assist in testing during releases, all within a collaborative, growth-oriented software house.

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