Cyber Range Operations and Engagement Coordinator

How you'll contribute

Cyber Range Operations and Support

• Coordinate Cyber Range operational readiness, scenario availability, and stakeholder requirements, working with ITS and service providers to support platform maintenance and enhancement activities.
• Monitor Cyber Range scenario readiness, participant experience, and operational performance, escalating technical platform issues through established ITS support channels.
• Provide input into equipment and technology requirements and coordinate academic and ITS stakeholders in procurement and refresh planning activities.
• Develop and maintain operational procedures, scenario guides, participant instructions, booking documentation, and operational records supporting Cyber Range activities.
• Troubleshoot operational and user-support issues related to Cyber Range activities and scenarios, escalating platform, infrastructure, and application issues to ITS and vendors as required.
• Collaborate with Information Technology Services (ITS) to coordinate technical support, maintenance activities, and issue resolution.
• Coordinate the setup, delivery, and participant experience for Cyber Range scenarios.
• Coordinate participant account onboarding, enrollment, activity-specific access requests, and deletion using established Cyber Range and ITS processes.
• Provide recommendations and evaluations for technologies that enhance the Cyber Range experience and support learning outcomes.
• Coordinate bookings, scheduling, and resource allocation for Cyber Range activities and events.
• Collaborate with faculty and stakeholders to identify and select appropriate scenarios based on desired learning outcomes.
• Maintain booking processes, schedules, usage records, and operational tracking for Cyber Range activities.
• Provide introductory CITEF training and support for faculty and facilitators.
• Coordinate the collection, analysis, and reporting of Cyber Range key performance indicators (KPIs), including usage trends, participant feedback, faculty feedback, operational readiness, and scenario effectiveness, to inform decision-making and continuous improvement initiatives.

Coordinator Scenario Development

Coordinate the planning, development, support, and ongoing enhancement of Cyber Range scenarios and experiential learning activities.

Collaborate with faculty, industry partners, and internal stakeholders to identify emerging learning needs and opportunities for new Cyber Range experiences.

Support faculty in integrating Cyber Range experiences into curriculum, assessments, and learner engagement activities.

Research emerging technologies, industry trends, and best practices to inform future learning experiences and scenario development.

Collect and analyze stakeholder feedback to support the ongoing improvement of Cyber Range scenarios, learning activities, and participant experiences.

Facility and Program Support

Submit support tickets and track the resolution of facility management and ITS related issues in SAIT downtown classroom and administrative space and the Cyber Range.

Provide basic support to students and faculty using SAIT downtown.

Represent SAIT and SADT to Barclay Centre landlord as needed.

WIL, Student Worker, and Contractor Supervision

Provide day-to-day supervision and coaching for WIL, Student Worker and Contractors assigned to the Cyber Range.

Assign, prioritize, and monitor work to ensure project objectives, quality standards, and timelines are achieved.

Coach students on professional workplace practices including communication, collaboration, documentation, project planning, and stakeholder engagement.

Provide ongoing feedback.

Facilitate student participation in Cyber Range operations, scenario development, research activities, outreach initiatives, and special projects.

Collaborate with Academic Chairs, instructors, and Career Advancement Services to support meaningful experiential learning opportunities.

Industry and Community Engagement

Assist with recruitment initiatives, open houses, student engagement events, and community outreach activities.

Represent the Cyber Range during stakeholder visits and external engagements.

Promote awareness of the Cyber Range for support, partnership, and development opportunities.

Represent the SADT and SAIT during stakeholder visits and external engagements.

Welcome guests.

What you bring

Education

• Post-secondary education in Cybersecurity, including a diploma, degree, or post-graduate credential.

Experience

• 3–5 years of experience in stakeholder or relationship management, customer service, client engagement, program coordination, or a related environment.

• 1–2 years of experience with the Cyber Integration, Test and Evaluation Framework (CITEF) platform.

• Experience providing mentorship, coaching, supervision, or day-to-day leadership to students, employees, contractors, or project team members is considered an asset.