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Client Support Center

Dahl ConsultingUnited States🇺🇸United States

Quick overview

Salary$38/hr

SeniorityMid Senior

Work modeHybrid

LocationUnited States

Microsoft ExcelMicrosoft OfficeGoogle WorkspaceCRMData EntryHelp DeskIntercomLive ChatServiceNowTechnical SupportTicketing SystemsZendeskSalesforceMicrosoft TeamsSlack

Job description

Title: Client Support Center
Location: Remote
Job Type: Contract (7 Months)
Compensation: $37.59/hr
Industry: Retail
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About the Role
Our firm is seeking a Client Support Center Representative on behalf of a client in the retail industry. In this role, you will provide technical and customer support while helping users navigate systems, troubleshoot issues, and resolve inquiries efficiently.
The ideal candidate is tech-savvy, adaptable, and comfortable working across multiple platforms in a fast-paced, collaborative environment. You should have strong communication skills, an empathetic approach to customer support, and the ability to quickly learn new tools and processes.

Job Description
As a Client Support Center Representative, you will:

Provide technical and customer support while delivering a positive and professional customer experience.
Learn and navigate new software, tools, and computer systems efficiently.
Manage customer interactions using customer relationship management (CRM) platforms such as Salesforce or Zendesk.
Work across multiple systems, including CRM platforms, help desk ticketing systems, and live chat tools.
Troubleshoot technical issues and work toward timely and accurate resolution.
Use Microsoft Office applications, including Word, Outlook, and Excel, for communication, data management, and reporting.
Track customer inquiries, support activities, and performance metrics accurately.
Collaborate with internal teams using communication platforms such as Microsoft Teams or Slack.
Adapt quickly to changing priorities, processes, and technology.
Maintain a continuous learning mindset and stay current with tools and technologies that support the customer experience.

Qualifications
Required

1–2 years of technical support experience.
Demonstrated technical proficiency and the ability to quickly learn new software and computer systems.
Strong written and verbal communication skills.
Ability to work effectively in a highly collaborative environment.
Strong customer-service skills with an empathetic and solutions-oriented approach.
Ability to adapt quickly to changing priorities and business needs.
Ability to multitask across multiple systems and platforms.
Proficiency with Microsoft Office, including Word, Outlook, and Excel.

Preferred

Experience using CRM platforms such as Salesforce or Zendesk.
Experience with ServiceNow or a similar IT service management (ITSM) platform.
Experience managing support tickets, incidents, and issue resolution.
Familiarity with Microsoft Teams or Slack.
Experience using Excel or Google Sheets for data entry, reporting, or tracking performance metrics.
Experience with live chat or remote support tools such as Intercom or TeamViewer.
Strong interest in technology and learning new tools and systems.

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

How to Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!

Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!