Operations Support Manager

For almost 20 years, for every client, in every location, whether that’s an office, stadium, cathedral or university, we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer, and guest can have the hospitality experience they deserve. We can’t do this alone; we need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Come be a part of the food revolution!

As the Operations Support Manager, you will play a critical role in ensuring the smooth and efficient operations for one of our BaxterStorey areas. You will be responsible for overseeing various operational functions, managing a team of support staff, and implementing strategies to improve operational effectiveness

• Proficiency in using relevant software applications and tools.

• Ability to work under pressure and manage multiple priorities in a fast-paced environment.

• Strong leadership skills with the ability to inspire and motivate a team.

• Excellent organisational and problem solving skills, with a keen attention to detail.

• Superior interpersonal skills and confident with others.

• Great administrator skills.

• Proven experience in operations management, preferably in a support oriented role.

• Monitor managers, conduct appraisals, and develop plans.

• Conduct regular team meetings and communicate targets and information.

• Utilise restaurant development and marketing plans.

• Implement BaxterStorey standards effectively.

• Assist sales team in exploring opportunities.

• Ensure customer focus and exceed expectations.

• Maintain strong client relationship and prompt service. 

• Ensure compliance with regulations and procedures.

• Conduct risk assessments and maintain records.

• Maintain equipment and follow procedures.

• Attend relevant training and promote environmental initiatives.

• Adapt to changing needs and exceed expectations.

• Present food according to standards.

• Conduct client review meetings.

• Follow recruitment and training policies.

• Motivate and train staff, provide support and fair treatment.

• Carry out disciplinary procedures.

• Develop and assess teams, encourage creativity.

• Birthday additional holiday.
• 3 days volunteering days.
• 3 days grandparent leave.
• 24 weeks of enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke development training.
• Pension and life insurance.
• Discounts available from the Perkbox app, from high street shops to holidays & cinemas.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.